No open-access location is known for this record yet.
No open-access location is known for this record yet.
The research approach used in the procurement of this research is quantitative dekskiptif approach. This method is used to collect and interpret data through the collection, compile and analyze the data so as to provide a clear picture of the Effect of Service Quality and Work Discipline Employees Public Administration Bureau of Student Satisfaction. Multiple linear regression analysis is used to know the influence of service quality and employee discipline to student satisfaction. The variable of service quality (X1) simultaneously gives significant effect to student satisfaction at University X with probability value b1 is 0.017 less than 0.05. Employee discipline variable (X2) simultaneously give a significant influence to student satisfaction at University X with probability value b2 is 0,031 smaller than 0,05. The service quality variable (X1) has regression coefficient (β) equal to 0,149, employee work discipline (X2) equal to 0,123, hence can be said that service quality variable (X1) have dominant influence to student satisfaction at Universitas X. Keywords: Service Quality, Employee Discipline, Student Satisfaction
Loading…
Imported from OpenAlex (CC0) — nothing here is generated.