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Banding together in a festival context: Examining effects of a joint-stakeholder external service recovery
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Banding together in a festival context: Examining effects of a joint-stakeholder external service recovery (2020)Banding together in a festival context: E…Service Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…On the dimensionality of organizational justice: A construct validation of a measure. (2001)On the dimensionality of orga…Justice at the millenium: A meta-analytic review of 25 years of organizational justice research. (2001)Justice at the millenium: A m…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…Organizational Justice and Human Resource Management (1998)Organizational Justice and Hu…Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction (1998)Are Nonfinancial Measures Lea…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…The Social Psychology of Procedural Justice (1988)The Social Psychology of Proc…Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…Impression Management: The Self-Concept, Social Identity, and Interpersonal Relations. (1981)Impression Management: The Se…Equity, Equality, and Need: What Determines Which Value Will Be Used as the Basis of Distributive Justice? (1975)Equity, Equality, and Need: W…The psychology of interpersonal relations. (1958)The psychology of interperson…The Psychology of Interpersonal Relations. (1958)The Psychology of Interperson…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)The Principles of Psychology (1891)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The Concept of Mind (2006)Principles Of Gestalt Psychology (2013)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Customer repurchase intention (2003)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Advances in Consumer Research (2025)A theory of justice original edition (1971)New directions in equity research. (1973)The Resolution of Conflict (1973)Exchange and Power in Social Life. (1965)Handbook of Industrial and Organizational Psychology. (1977)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Ethical leadership: A social learning perspective for construct development and testing (2005)Antecedents and consequences of employee engagement (2006)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Self-Determination Theory in Work Organizations: The State of a Science (2017)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)From Intentions to Actions: A Theory of Planned Behavior (1985)
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References

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  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1958The Psychology of Interpersonal Relations.11,886 cited
  • 1988The Social Psychology of Procedural Justice6,630 cited
  • 2001Justice at the millenium: A meta-analytic review of 25 years of organizational justice research.6,183 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
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  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,887 cited
  • 1975Equity, Equality, and Need: What Determines Which Value Will Be Used as the Basis of Distributive Justice?2,849 cited
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  • 1998Organizational Justice and Human Resource Management1,869 cited
  • 1988Response Determinants in Satisfaction Judgments1,685 cited
  • 1998Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction1,609 cited
  • 2015

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Service Research Priorities in a Rapidly Changing Context
1,494 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery1,465 cited
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