Technological trust from the perspective of digital payment

Abstract

The major purpose of this research is to analyze current state of technological trust of various payment methods, services and providers. The research was divided into 3 sections: popularity of use of different digital payment methods, technological trust aspects and demographic data of the respondents. The research was executed choosing focus group of 400. The following structure was applied: short introduction to the digital payment methods and technological trust, definition of research method, analysis and discussion of identified results. A group of four hundred randomly selected people from the university was examined. Conducted survey identified following elements: technological trust is a visible driver for building up popularity of particular digital payment method. As side effects of the survey following conclusions were identified: women tend to have more limited trust for a modern payment methods than men. Government is identified at similar level of technological trust expressed by the big or very big inconvenience of payment data processing as online payment operators and sellers of goods and services where over 70% of respondents indicate deficit of trust.

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