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Digitalisation strategies in a South African banking context: A consumer services analysis
9 references·3 citing·48 second hop
Digitalisation strategies in a South African banking context: A consumer services analysis (2020)Digitalisation strategies in a South Afri…Advances in Consumer Research (2025)Advances in Consumer ResearchDeterminants of adoption and continuance intentions toward Internet-only banks (2020)Determinants of adoption and …Product customization: A profile of consumer demand (2019)Product customization: A prof…Digitalization strategies for SMEs: A cost vs. skill approach for website development (2019)Digitalization strategies for…First Monday: Peer-Reviewed Journal on the Internet (2013)First Monday: Peer-Reviewed J…Small European banks: Benefits from diversification? (2007)Small European banks: Benefit…European banking: An overview (2007)European banking: An overviewMeasuring the quality of relationships in consumer services: an empirical study (2003)Measuring the quality of rela…Internet Banking in the U.S., Japan and Europe (2002)Internet Banking in the U.S.,…Modelling Digital Transformation Within the Financial Sector (2023)Modelling Digital Transformat…Katılım Bankacılığı Sektörünün Finansal Performansında Dijitalleşmenin Rolü (2023)Katılım Bankacılığı Sektörünü…Digital Financial Services: Prospects and Challenges (2021)Digital Financial Services: P…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship quality as a predictor of B2B customer loyalty (2006)Perceived e‐service quality (PeSQ) (2007)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)Insiders and Outsiders: The Choice between Informed and Arm's-Length Debt (1992)Inside the Black Box: The Credit Channel of Monetary Policy Transmission (1995)Efficiency of financial institutions: International survey and directions for future research (1997)What Are Borders Made of? An Analysis of Barriers to European Banking Integration (2008)The persistence of bank profit (2011)COMPETITION AND STABILITY IN EUROPEAN BANKING: A REGIONAL ANALYSIS* (2012)Small Businesses’ Acceptance and Adoption of e‐Commerce in the Western‐Cape Province of South‐Africa (2002)Digital entrepreneurship in a resource-scarce context (2017)E-commerce and entrepreneurship in SMEs: case of myBot (2018)How do Institutions Promote Digital Marketing in Small and Medium International Companies: Comparison between Costa Rica and France (2020)MARKETING DIGITAL EM TEMPOS DE CRISE (2021)Digitalisation and internationalisation in SMEs: a systematic review and research agenda (2024)Coefficient Alpha and the Internal Structure of Tests (1951)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Augmented reality and the customer journey: An exploratory study (2020)Price-personalization: Customer typology based on hospitality business (2022)The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings: a service research agenda (2022)A power primer. (1992)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)To shop or not: Understanding Chinese consumers’ live-stream shopping intentions from the perspectives of uses and gratifications, perceived network size, perceptions of digital celebrities, and shopping orientations (2021)Determinants of the Intention to Adopt Digital-Only Banks in Malaysia: The Extension of Environmental Concern (2022)Disruptive technology and AI in the banking industry of an emerging market (2022)Financial Intermediation and Delegated Monitoring (1984)The Benefits of Lending Relationships: Evidence from Small Business Data (1994)Diversification's effect on firm value (1995)Back to the basics in banking? A micro-analysis of banking system stability (2009)On the implications of market power in banking: Evidence from developing countries (2009)Which banks are more risky? The impact of business models on bank stability (2014)The Scree Test For The Number Of Factors (1966)PLS-SEM: Indeed a Silver Bullet (2011)A Bibliometric Analysis of the Role of Digitalization in Achieving Sustainability-Oriented Innovation (2025)Leadership 4.0: Navigating the Challenges of the Digital Transformation in Healthcare and Beyond (2025)Consumer acceptance of online banking: an extension of the technology acceptance model (2004)M-banking services in Japan: a strategic perspective (2004)Investigating e-banking service quality in one of Egypt’s banks: a stakeholder analysis (2013)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)SUPPORTING SELF-DIRECTED LEARNERS AND LEARNING COMMUNITIES WITH SOCIOTECHNICAL ENVIRONMENTS (2006)Doing Synchronous Online Focus Groups With Young People (2007)Civic Engagement and Internet Use in Local Governance (2011)
this work references cited by second hop

References

  • 2025Advances in Consumer Research13,486 cited
  • 2003Measuring the quality of relationships in consumer services: an empirical study708 cited
  • 2007Small European banks: Benefits from diversification?532 cited
  • 2007European banking: An overview296 cited
  • 2019Product customization: A profile of consumer demand132 cited
  • 2020Determinants of adoption and continuance intentions toward Internet-only banks102 cited
  • 2002Internet Banking in the U.S., Japan and Europe80 cited
  • 2013First Monday: Peer-Reviewed Journal on the Internet37 cited
  • 2019Digitalization strategies for SMEs: A cost vs. skill approach for website development34 cited

Cited by

  • 2023Modelling Digital Transformation Within the Financial Sector23 cited
  • 2021Digital Financial Services: Prospects and Challenges15 cited
  • 2023Katılım Bankacılığı Sektörünün Finansal Performansında Dijitalleşmenin Rolü13 cited

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