Student Satisfaction Towards the Use of F-Learn Services in Online Learning

Abstract

This research aims to analyse the level of student satisfaction as the users of F-Learn service in online learning. The level of student satisfaction is measured by using the End User Computing Satisfaction (EUCS), model which includes five dimensions, namely: 1) content; 2) accuracy; 3) format; 4) ease of use; and 5) timeliness. The research method used was a survey with a quantitative descriptive approach. The sampling technique used was saturated sampling because the population used in this study was relatively small, namely 30 students as the users of the F-Learn service in online learning. The results show that the level of student satisfaction as users of the F-Learn service in all dimensions are at a good level. Meanwhile, the level of satisfaction in each dimension shows: 1) the content is at an acceptable level; 2) accuracy at the level is quite good; 3) format at an acceptable level, 4) ease of use at an acceptable level; and 5) timeliness at a good enough level. The findings of this study will be used as a measuring tool for the e-learning system (F-Learn) and as input for further development.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 6 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.