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In light of the evidence on ineffectiveness of existing quality and food safety trainings at the ABC company, this study explored the reasons and possible actions for improving the effectiveness of the training programs. The study was designed to cover the entire training process of quality and food safety in a 360 degrees evaluation with the use of the Kirkpatrick’s training evaluation model. The data were gathered from the trainees, trainers, department heads and the human resource department by means of a questionnaire survey and structured interviews. The study covered 65 respondents altogether. The results show the existence of significant gaps in all the steps of the training process of quality and food safety. The gaps are lying in the processes of training needs identification, establishing the training objectives, selecting the training methods, arranging the trainings and evaluating the performances of the trained people. These deficiencies were triggered by the non-availability of a comprehensive training management protocol in ABC Company. It is implied that the identification of training and development as a subsystem would reduce the ineffectiveness of the quality and food safety trainings of the company.
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