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An integrated framework of change management for social CRM implementation · Study

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ArticleAn integrated framework of change management for social CRM implementation

Mona Jami Pour2020

Article2020

An integrated framework of change management for social CRM implementation

Mona Jami Pour · Mahnaz Hosseinzadeh

32 citations·0/0 files stored·Information Systems and e-Business Management

No readable copy stored yet — this record is metadata only.

Organizational Change and Leadership Digital Marketing and Social Media ERP Systems Implementation and Impact

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 32 citations exist upstream.

References

2009Users of the world, unite! The challenges and opportunities of Social Media 2009Leading change: why transformation efforts fail 2014Best-worst multi-criteria decision-making method 2005A Strategic Framework for Customer Relationship Management 1948Readings in Social Psychology.2015Best-worst multi-criteria decision-making method: Some properties and a linear model 1999Organizational Change: A Review of Theory and Research in the 1990s 2004Group decision and social change.

Details

Year2020

Typearticle

Published2020-10-08

VenueInformation Systems and e-Business Management

ISSN-L1617-9846

Languageen

Citations32

Files0 public / 0

ShelfOrganizational Change and Leadership

Identifiers

doi10.1007/s10257-020-00479-z

openalex_workW3092469854

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