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Assessing customer satisfaction of O2O takeaway based on online reviews by integrating fuzzy comprehensive evaluation with AHP and probabilistic linguistic term sets
16 references·16 citing·38 second hopsampled
Assessing customer satisfaction of O2O takeaway based on online reviews by integrating fuzzy comprehensive evaluation with AHP and probabilistic linguistic term sets (2020)Assessing customer satisfaction of O2O ta…Probabilistic linguistic term sets in multi-attribute group decision making (2016)Probabilistic linguistic term…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Encyclopedia of Operations Research and Management Science (2013)Encyclopedia of Operations Re…Consistency and consensus measures for linguistic preference relations based on distribution assessments (2012)Consistency and consensus mea…Hesitant Fuzzy Linguistic Term Sets for Decision Making (2011)Hesitant Fuzzy Linguistic Ter…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Multiple Criteria Decision Making, Multiattribute Utility Theory: Recent Accomplishments and What Lies Ahead (2008)Multiple Criteria Decision Ma…Decision making with the analytic hierarchy process (2008)Decision making with the anal…Measuring service quality in higher education: HEdPERF versus SERVPERF (2006)Measuring service quality in …Analytic Hierarchy Process (2005)Analytic Hierarchy ProcessThe evolution and future of national customer satisfaction index models (2001)The evolution and future of n…The determinants of perceived service quality and its relationship with satisfaction (2000)The determinants of perceived…Temperature prediction using fuzzy time series (2000)Temperature prediction using …The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Multi-Criteria Decision Support Model for Restaurant Selection Based on Users' Demand Level: The Case of Dianping.com (2024)A Multi-Criteria Decision Sup…Modelling the dynamics of customer requirements considering their lability and sensitivity in product development (2023)Modelling the dynamics of cus…Food at your doorstep? Examining customer loyalty towards online food delivery applications (2023)Food at your doorstep? Examin…A novel FMEA approach for submarine pipeline risk analysis based on IVIFRN and ExpTODIM-PROMETHEE-II (2023)A novel FMEA approach for sub…User-satisfaction framework for the development of shoes for the elderly in fuzzy environment (2022)User-satisfaction framework f…Probabilistic linguistic WASPAS method for patients’ prioritization by developing prioritized Maclaurin symmetric mean aggregation operators (2022)Probabilistic linguistic WASP…Modeling customer satisfaction through online reviews: A FlowSort group decision model under probabilistic linguistic settings (2022)Modeling customer satisfactio…HECON: Weight assessment of the product loyalty criteria considering the customer decision's halo effect using the convolutional neural networks (2022)HECON: Weight assessment of t…Consumer Behavior in Online-to-Offline (O2O) Commerce: A Thematic Review (2022)Consumer Behavior in Online-t…An Iterative Design Method from Products to Product Service Systems—Combining Acceptability and Sustainability for Manufacturing SMEs (2022)An Iterative Design Method fr…A textual data-driven method to identify and prioritise user preferences based on regret/rejoicing perception for smart and connected products (2022)A textual data-driven method …A novel multi-attribute decision-making for ranking mobile payment services using online consumer reviews (2022)A novel multi-attribute decis…Trustworthiness two-way games via margin policy in e-commerce platforms (2021)Trustworthiness two-way games…Toward the inter-channel synergy renaissance in emerging markets: evidence from adding clicks to bricks in Serbia (2021)Toward the inter-channel syne…Ranking Tourist Attractions through Online Reviews: A Novel Method with Intuitionistic and Hesitant Fuzzy Information Based on Sentiment Analysis (2021)Ranking Tourist Attractions t…A group consensus-based travel destination evaluation method with online reviews (2021)A group consensus-based trave…An overview of the analytic hierarchy process and its applications (1990)Aggregation of fuzzy opinions under group decision making (1996)Decision making with dependence and feedback : the analytic network process (1996)STATE OF ART SURVEYS OF OVERVIEWS ON MCDM/MADM METHODS (2014)Fuzzy sets (1965)Intuitionistic fuzzy sets (1986)Fuzzy sets (1996)Application of decision-making techniques in supplier selection: A systematic review of literature (2012)Distance and similarity measures for hesitant fuzzy linguistic term sets and their application in multi-criteria decision making (2014)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)The Evolution of Loyalty Intentions (2006)Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Hesitant fuzzy sets (2010)Novel basic operational laws for linguistic terms, hesitant fuzzy linguistic term sets and probabilistic linguistic term sets (2016)A consensus model for large-scale group decision making with hesitant fuzzy information and changeable clusters (2017)Probabilistic Linguistic MULTIMOORA: A Multicriteria Decision Making Method Based on the Probabilistic Linguistic Expectation Function and the Improved Borda Rule (2018)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)An Analysis of Multi-Criteria Decision Making Methods (2013)Criteria in AHP: A Systematic Review of Literature (2015)An integrated framework for sustainable supplier selection and evaluation in supply chains (2016)Quality, satisfaction and behavioral intentions (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
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References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2008Decision making with the analytic hierarchy process10,295 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 2011Hesitant Fuzzy Linguistic Term Sets for Decision Making2,329 cited
  • 2005Analytic Hierarchy Process1,297 cited
  • 2016Probabilistic linguistic term sets in multi-attribute group decision making1,290 cited
  • 2001The evolution and future of national customer satisfaction index models1,069 cited
  • 2008Multiple Criteria Decision Making, Multiattribute Utility Theory: Recent Accomplishments and What Lies Ahead840 cited
  • 2000The determinants of perceived service quality and its relationship with satisfaction783 cited
  • 2012Consistency and consensus measures for linguistic preference relations based on distribution assessments590 cited
  • 2006Measuring service quality in higher education: HEdPERF versus SERVPERF472 cited

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2013
Encyclopedia of Operations Research and Management Science
429 cited
  • 2000Temperature prediction using fuzzy time series400 cited
  • Cited by

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    • 2024A Multi-Criteria Decision Support Model for Restaurant Selection Based on Users' Demand Level: The Case of Dianping.com29 cited
    • 2022Probabilistic linguistic WASPAS method for patients’ prioritization by developing prioritized Maclaurin symmetric mean aggregation operators28 cited
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