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Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience
16 references·16 citing·33 second hopsampled
Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience (2020)Electronic logistics service quality and …A primer on partial least squares structural equation modeling (PLS-SEM) (2015)A primer on partial least squ…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Online Customer Experience in…Establishing Trust in Electronic Commerce Through Online Word of Mouth: An Examination Across Genders (2008)Establishing Trust in Electro…Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Sensitivity of Goodness of Fi…E-S-QUAL (2004)E-S-QUALCommon method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Gender differences in the perceived risk of buying online and the effects of receiving a site recommendation (2002)Gender differences in the per…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 (2000)Why Don’t Men Ever Stop to As…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The Red and the Black: Mental Accounting of Savings and Debt (1998)The Red and the Black: Mental…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Unraveling how poor logistics service quality of cross-border E-commerce influences customer complaints based on text mining and association analysis (2025)Unraveling how poor logistics…Logistics Service Quality and Product Satisfaction in E-Commerce (2024)Logistics Service Quality and…Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory (2024)Investigating the crucial rol…Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport (2024)Exploring the impact of logis…An empirical study on logistic service quality, customer satisfaction, and cross-border repurchase intention (2024)An empirical study on logisti…Examining the effect of logistics service quality on customer satisfaction and re-use intention (2023)Examining the effect of logis…What motivates consumers to be in line with online shopping?: a systematic literature review and discussion of future research perspectives (2022)What motivates consumers to b…Consumer participation in reusable resource allocation schemes: A theoretical conceptualization and empirical examination of Korean consumers (2022)Consumer participation in reu…Benchmarking sustainable E‐commerce enterprises based on evolving customer expectations amidst COVID‐19 pandemic (2022)Benchmarking sustainable E‐co…A binding tie: why do customers stick to omnichannel retailers? (2022)A binding tie: why do custome…The distinctive agenda of service failure recovery in e-tailing: Criticality of logistical / non-logistical service failure typologies and e-tailing ethics (2021)The distinctive agenda of ser…Service recovery performance and repurchase intentions: the mediation effect of service quality at KFC (2021)Service recovery performance …Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers (2021)Protective measures against C…Perception value of product-service systems: Neural effects of service experience and customer knowledge (2021)Perception value of product-s…Exploring panic buying behavior during the COVID-19 pandemic: a developing country perspective (2021)Exploring panic buying behavi…Cross-national differences in travelers’ continuance of knowledge sharing in online travel communities (2021)Cross-national differences in…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)PLS-SEM: Indeed a Silver Bullet (2011)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Principles of Linguistic Change: Internal Factors (1994)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)Thanks coefficient alpha, we’ll take it from here. (2017)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. 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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 2015A primer on partial least squares structural equation modeling (PLS-SEM)18,923 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
  • 2014A primer on partial least squares structural equation modeling (PLS-SEM)12,786 cited
  • 2007Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance12,160 cited
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  • 2000Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior14,353 cited
  • 2004E-S-QUAL3,962 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
  • 1998The Red and the Black: Mental Accounting of Savings and Debt1,376 cited
  • 2012

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Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes
1,131 cited
  • 2002Gender differences in the perceived risk of buying online and the effects of receiving a site recommendation954 cited
  • 2008Establishing Trust in Electronic Commerce Through Online Word of Mouth: An Examination Across Genders648 cited
  • Cited by

    • 2021Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers94 cited
    • 2024Logistics Service Quality and Product Satisfaction in E-Commerce93 cited
    • 2021Exploring panic buying behavior during the COVID-19 pandemic: a developing country perspective84 cited
    • 2023Examining the effect of logistics service quality on customer satisfaction and re-use intention71 cited
    • 2021Service recovery performance and repurchase intentions: the mediation effect of service quality at KFC62 cited
    • 2022A binding tie: why do customers stick to omnichannel retailers?59 cited
    • 2024Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory57 cited
    • 2021Cross-national differences in travelers’ continuance of knowledge sharing in online travel communities53 cited
    • 2022What motivates consumers to be in line with online shopping?: a systematic literature review and discussion of future research perspectives48 cited
    • 2021Perception value of product-service systems: Neural effects of service experience and customer knowledge43 cited
    • 2022Benchmarking sustainable E‐commerce enterprises based on evolving customer expectations amidst COVID‐19 pandemic39 cited
    • 2024An empirical study on logistic service quality, customer satisfaction, and cross-border repurchase intention34 cited
    • 2021The distinctive agenda of service failure recovery in e-tailing: Criticality of logistical / non-logistical service failure typologies and e-tailing ethics30 cited
    • 2022Consumer participation in reusable resource allocation schemes: A theoretical conceptualization and empirical examination of Korean consumers26 cited
    • 2024Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport26 cited
    • 2025Unraveling how poor logistics service quality of cross-border E-commerce influences customer complaints based on text mining and association analysis24 cited