Article2020

Critical factors for total quality management implementation in the Brazilian construction industry

Lívia da Silveira Pereira Reinaldo · Júlio Vieira Neto · Rodrigo Goyannes Gusm�ão Caiado · Osvaldo Luíz Gonçalves Quelhas

30 citations0/0 files storedThe TQM Journal

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Quality and Supply Management Construction Project Management and Performance Management Systems and Quality Improvement

Abstract

Purpose This paper aims to identify the critical success factors (CSFs) that affect the implementation of total quality management (TQM) and to investigate, from the perspective of Brazil, the latent factors for TQM implementation in the construction industry. Design/methodology/approach The methodology consists of two methods. First, a literature review was conducted to identify CSFs for TQM implementation. Then, empirical research was conducted from a survey questionnaire applied to 130 professionals who have experience in the Brazilian construction industry. SPSS version-25 was used for data analysis, using descriptive statistics, and, finally, principal component analysis for identifying the latent factors. Findings The study findings portray convergences regarding the practitioners' perception in the light of the 20 critical factors identified in the literature, which can serve to make construction professionals aware of the key factors to TQM implementation. In addition, two latent factors, quality practices and human factor were identified, and they can assist the leaders and decision-makers for the implementation of TQM in the construction industry of a developing country. Originality/value It fills the gap of practical studies that compare the academic and practitioners' perspectives regarding the CSFs for TQM implementation in construction industry.

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References

2003Calculating, Interpreting, And Reporting Cronbach’s Alpha Reliability Coefficient For Likert-Type Scales 1989An Instrument for Measuring the Critical Factors of Quality Management 2020Interplay between reverse logistics and circular economy: Critical success factors-based taxonomy and framework 2010Barriers and benefits of quality management in the construction industry: An empirical study 2018Critical success factors of TQM, Six Sigma, Lean and Lean Six Sigma 2011Standards for Lean Six Sigma certification 2018A holistic model integrating value co-creation methodologies towards the sustainable development 2012Applying TQM to the construction industry

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