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The impact of COVID-19 on consumer behavior in retail banking. Evidence from Romania
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References

  • 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
  • 1992Prices, quality and trust1,033 cited
  • 2018Banking “on-the-go”: examining consumers’ adoption of mobile banking services239 cited

Cited by

  • 2021COVID-19, consumer behavior, technology, and society: A literature review and bibliometric analysis280 cited
  • 2021The Impact of COVID-19 on Sustainable Business Models in SMEs249 cited
  • 2023Digital Financial Services and Open Banking Innovation: Are Banks Becoming ‘invisible’?59 cited
  • 2022Digitization and Financial Performance of Banking Sectors Facing COVID-19 Challenges in Central and Eastern European Countries49 cited
  • 2022The Effect of Perceived Usefulness, Reliability, and COVID-19 Pandemic on Digital Banking Effectiveness: Analysis Using Technology Acceptance Model45 cited
  • 2022Effects of quick response to COVID-19 with change in corporate governance principles on SMEs’ business continuity: evidence in Vietnam44 cited
  • 2022Motives of mobile payment adoption during COVID-19 pandemic in Sri Lanka: a holistic approach of both customers' and retailers' perspectives33 cited
  • 2021Implications of the COVID-19 pandemic on market orientation in retail banking33 cited
  • 2022Consumers going online for big‐box retailers: Exploring the role of feeling disconnected during a pandemic24 cited
  • 2021The Impact of the Crisis Triggered by the COVID-19 Pandemic and the Actions of Regulators on the Consumer Finance Market in Poland and Other European Union Countries

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21 cited
  • 2023Digital Transformation of the Banking Industry in Developing Countries20 cited
  • 2022Fear of Losing Jobs during COVID-19: Can Psychological Capital Alleviate Job Insecurity and Job Stress?20 cited
  • 2023Fintech adoption dynamics in a pandemic: An experience from some financial institutions in Nigeria during COVID-19 using machine learning approach19 cited
  • 2023The Impact of COVID-19 Pandemic on Islamic and Conventional Banks’ Profitability19 cited
  • 2022Redefining Banking Service Delivery: Information Technology Adoption by UK Banks Amid the COVID-19 Pandemic15 cited
  • 2022Designing Predictive Models for Customer Recommendations During COVID-19 in the Airline Industry14 cited