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Passenger Satisfaction Scale for Public Transportation
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Passenger Satisfaction Scale for Public Transportation (2020)Passenger Satisfaction Scale for Public T…The role of attitudes, transport priorities, and car use habit for travel mode use and intentions to use public transportation in an urban Norwegian public (2015)The role of attitudes, transp…Drivers of customer satisfaction with public transport services (2015)Drivers of customer satisfact…A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul (2015)A hierarchical customer satis…Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips (2013)Understanding the travel expe…Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …Critical Values for Lawshe’s Content Validity Ratio (2013)Critical Values for Lawshe’s …Rescuing the captive [mode] user: an alternative approach to transport market segmentation (2012)Rescuing the captive [mode] u…Recalculation of the Critical Values for Lawshe’s Content Validity Ratio (2012)Recalculation of the Critical…Quality attributes of public transport that attract car users: A research review (2012)Quality attributes of public …The quality of service desired by public transport users (2010)The quality of service desire…Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Access to railway stations and its potential in increasing rail use (2008)Access to railway stations an…A structural equation analysis of the QSL relationship with passenger riding experience on high speed rail: An empirical study of Taiwan and Korea (2008)A structural equation analysi…Segmenting Preferences and Habits of Transit Users and Non-Users (2007)Segmenting Preferences and Ha…Customer Satisfaction Among Transit Riders: How Customers Rank the Relative Importance of Various Service Attributes (2000)Customer Satisfaction Among T…Instrument review: Getting the most from a panel of experts (1992)Instrument review: Getting th…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Delivering quality service: balancing customer perceptions and expectations (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)An integrated MCDM approach to evaluate public transportation systems in Tehran (2017)Explaining customer ratings and recommendations by combining qualitative and quantitative user generated contents (2019)A QUANTITATIVE APPROACH TO CONTENT VALIDITY1 (1975)Project governance, benefit management, and project success: Towards a framework for supporting organizational strategy implementation (2017)Evaluation of methods used for estimating content validity (2018)Translation, Cross-Cultural Adaptation, and Validation of Measurement Instruments: A Practical Guideline for Novice Researchers (2024)WHITE PAPER, European transport policy for 2010 : time to decide (2004)Walking and Cycling for Healthy Cities (2010)Perceived accessibility, mobility, and connectivity of public transportation systems (2015)Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolution (2016)The Handbook of Research Synthesis (1995)The Handbook of Research Synthesis. (1995)Practical Meta-Analysis (2000)Car free cities: Pathway to healthy urban living (2016)Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland (2016)How does travel affect emotional well-being and life satisfaction? (2017)A technique for measurement of attitudes (1932)Discrete Choice Analysis (1985)Statistical and Econometric Methods for Transportation Data Analysis (2003)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)What influences satisfaction and loyalty in public transport? A review of the literature (2017)The Importance of Utility Balance in Efficient Choice Designs (1996)Applied choice analysis a primer (2005)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural Equations with Latent Variables (1989)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Public Transport Accessibility: A Literature Review (2018)A Coefficient of Agreement for Nominal Scales (1960)Foundations of Behavioral Research (1974)Making Sense of Methods and Measurement: Lawshe's Content Validity Index (2016)The Impact of Culturally Engaging Campus Environments on Sense of Belonging (2016)Content Validity of Assessment Instrument for Employee Engagement (2019)A Protection Motivation Theory of Fear Appeals and Attitude Change1 (1975)The theory of planned behavior (1991)Handbook of Complementary Methods in Education Research (2012)Understanding public transit use behavior: integration of the theory of planned behavior and the customer satisfaction theory (2016)What cognitive mechanisms predict travel mode choice? A systematic review with meta-analysis (2017)Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach (2020)Design and Implementation Content Validity Study: Development of an instrument for measuring Patient-Centered Communication (2015)ABC of Content Validation and Content Validity Index Calculation (2019)
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References

  • 1992Instrument review: Getting the most from a panel of experts2,361 cited
  • 2013Critical Values for Lawshe’s Content Validity Ratio1,524 cited
  • 2012Quality attributes of public transport that attract car users: A research review817 cited
  • 2012Recalculation of the Critical Values for Lawshe’s Content Validity Ratio702 cited
  • 2010The quality of service desired by public transport users662 cited
  • 2008Public transit user satisfaction: Variability and policy implications528 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2008Access to railway stations and its potential in increasing rail use374 cited
  • 2015Drivers of customer satisfaction with public transport services274 cited
  • 2015The role of attitudes, transport priorities, and car use habit for travel mode use and intentions to use public transportation in an urban Norwegian public196 cited
  • 2007Segmenting Preferences and Habits of Transit Users and Non-Users184 cited
  • 2008A structural equation analysis of the QSL relationship with passenger riding experience on high speed rail: An empirical study of Taiwan and Korea161 cited
  • 2000Customer Satisfaction Among Transit Riders: How Customers Rank the Relative Importance of Various Service Attributes144 cited
  • 2013Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider–A quantitative study with mid-distance bus trips

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124 cited
  • 2015A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul111 cited
  • 2012Rescuing the captive [mode] user: an alternative approach to transport market segmentation102 cited
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