References

• 1997The balanced scorecard: Translating strategy into action8,199 cited
• 1982Out of the Crisis7,278 cited
• 1961Total quality control1,547 cited
• 1990Juran's Quality Control Handbook1,384 cited
• 1988Measure Costs Right: Make the Right Decisions1,061 cited
• 1970Quality planning and analysis896 cited
• 1990Quality Engineering in Production Systems894 cited
• 2002An investigation of the total quality management survey based research published between 1989 and 2000441 cited
• 2014Kaizen:the key to japan's competitive success365 cited
• 2006A review of research on cost of quality models and best practices358 cited
• 1987The Rise and Fall of Management Accounting351 cited
• 2016The support of Quality Management to sustainable development: a literature review288 cited
• 1998Total quality management: origins and evolution of the term281 cited
• 2017A systematic literature review on total quality management critical success factors and the identification of new avenues of research274 cited
• 2010The structural relationships between TQM factors and organizational performance244 cited