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Straight and Level (1997)Straight and LevelComparing Service Quality for Long-Haul Low-Cost Carriers – Case for Asia and Australia Routes (2019)Comparing Service Quality for…LOW-COST AIRLINES MANAGEMENT MODEL AND CUSTOMER SATISFACTION (2014)LOW-COST AIRLINES MANAGEMENT …Areas of Using Telematic Tools in the High Speed Rail Integration Process in Europe (2014)Areas of Using Telematic Tool…NASA's Single-Pilot Operations Technical Interchange Meeting: Proceedings and Findings (2013)NASA's Single-Pilot Operation…The changing dynamics of the Arab Gulf based airlines and an investigation into the strategies that are making Emirates into a global challenger (2006)The changing dynamics of the …What We Can Do (1963)Cockpit resource management. (1991)Crew resource management (2006)Toward single pilot operations (2014)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Marketing Management and Strategy (1994)Strategic Brand Management (2007)The strategic context of the three major Gulf carriers (2019)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Airline Business Models and Tourism Sector (2019)How customer relationship management, perceived risk, perceived service quality, and passenger trust affect a full-service airline’s passenger satisfaction (2019)Customers’ Experiences of Compassion and Brand Attitude: Evidence From Low-Cost Carriers (2021)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Advances in Consumer Research (2025)Roadmap to a Single European Transport Area: Towards a competitive and resource efficient transport system (2014)Airline Marketing and Management (2016)Airline Marketing and Management (2020)
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  • 2013NASA's Single-Pilot Operations Technical Interchange Meeting: Proceedings and Findings41 cited
  • 2006The changing dynamics of the Arab Gulf based airlines and an investigation into the strategies that are making Emirates into a global challenger16 cited
  • 2019Comparing Service Quality for Long-Haul Low-Cost Carriers – Case for Asia and Australia Routes13 cited
  • 2014LOW-COST AIRLINES MANAGEMENT MODEL AND CUSTOMER SATISFACTION10 cited
  • 2014Areas of Using Telematic Tools in the High Speed Rail Integration Process in Europe2 cited

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