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To Pool or Not to Pool: Queueing Design for Large-Scale Service Systems

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References

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2004

Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments

141 cited

Cited by

2021To Pool or Not to Pool? The Effect of Loss Aversion on Queue Configurations26 cited
2021Ambulance dispatching during a pandemic: Tradeoffs of categorizing patients and allocating ambulances18 cited
2022Pay to activate service in vacation queues13 cited
2025Queueing management for reducing the overlaps of customers in service systems12 cited