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Competition in the financial services industry has now entered the digital era, where banks are competing to carry out digital transformation. The survey results from PwC in 2018 stated that of the banks surveyed, including regional development banks, joint venture banks, and local banks, as many as 66% had indicated the digital strategy as part of the company's strategy. Digitalization can result in savings in human resources and all costs associated with them, which increases competition. This research discusses the digital transformation carried out by one of the banks in Indonesia, what is the role and impact of IT on digitalization carried out and the extent to which digitalization has been carried out in the bank. The results of the research show that IT has a big role in the digital transformation that exists in organizations, but that does not yet make an organization a digital bank.
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