Accessibility Analysis of Interactive Kiosk in National Music Museum

Abstract

The interactive kiosk has been implemented in Malaysian museums as an active and supportive learning approach with high investment costs.However, the benefits of the investment on the digital information system is dependent on the accessibility of the kiosk itself.Thus, this study aims to analyse the accessibility of the interactive kiosk in Malaysian museums in terms of the directional flows, locations, specifications, structure of the systems, user interface designs and language of the systems.The data collected from the site visit observations and interviews was analysed qualitatively.These was later supported by the literature review.This study found that the interactive kiosk at the National Music Museum is accessible for normal visitors.However, certain physical criteria are not convenient for wheelchair users.An improvement on the physical accessibility is recommended to ensure that the interactive kiosk will be beneficial to all types of visitors, especially for the disabled.Apart from that, the familiarity of the languages used is also crucial in engaging the foreign visitors into using the interactive kiosks in Malaysian museums in the future.

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