Organizational Citizenship Behavior and Performance: The Role of Employee Engagement

Hermawan Hermawan · H.M. Thamrin · Priyo Susilo

52 citations0/0 files storedJournal of Asian Finance Economics and Business

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Employee Performance and Management Job Satisfaction and Organizational Behavior Employee Performance and Motivation

Abstract

Nowadays, technology and information are developing rapidly. It compels an organization or a company strive to excel in its field. In the Industrial Revolution 4.0 era, companies must maintain their assets and technology to face the competition. One asset that should be paid attention to is human resources. Human resource has two important variables, namely Organizational Citizenship Behavior (OCB) and Employee Engagement (EE). This study aims to analyze the relationship between OCB and EE on Employee Performance (EP) in the manufacturing industry in Tangerang. This study is conducted using a quantitative method with 200 respondents. The data is collected by distributing questionnaires to respondents, which is then analyzed using Structural Equation Modeling (SEM) with AMOS 23 software. The result of this study indicates that OCB has a significant effect on EE and EP. This study also finds that employee engagement has a significant effect on employee performance and can mediate the relationship between OCB and EP. From these results, the implication that can be taken is that the manufacturing industry in Tangerang must pay attention to their employees for them to develop OCB and EE, and eventually increase their performance towards the organization.

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References

1988Organizational Citizenship Behavior: The Good Soldier Syndrome.1989Organizational Citizenship Behavior: The Good Soldier Syndrome 2009Doing Good or Doing Well? Image Motivation and Monetary Incentives in Behaving Prosocially 2014Determinants of employee engagement and their impact on employee performance 2020Effect of Motivation, Leadership, and Organizational Culture on Satisfaction and Employee Performance 2014A Study on the Drivers of Employee Engagement Impacting Employee Performance 2018Training, employee engagement and employee performance: Evidence from Uganda’s health sector 2016The Impact of Servant Leadership on Organization Culture, Organizational Commitment, Organizational Citizenship Behaviour (OCB) and Employee Performance in Women Cooperatives

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