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An opinion-driven decision-support framework for benchmarking hotel service · Study

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ArticleAn opinion-driven decision-support framework for benchmarking hotel service

Jaehun Park2021

Article2021

An opinion-driven decision-support framework for benchmarking hotel service

43 citations·0/0 files stored·Omega

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Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Digital Marketing and Social Media

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 43 citations exist upstream.

References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1984Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis 1992Measuring Service Quality: A Reexamination and Extension 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?1999Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References and DEA-Solver Software 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality 2001Data Envelopment Analysis: A Comprehensive Text with Models, Applications, References and DEA-Solver Software 2013Data envelopment analysis: Prior to choosing a model

Cited by

2023Ranking products through online reviews: A novel data-driven method based on interval type-2 fuzzy sets and sentiment analysis

Details

Year2021

Typearticle

Published2021-01-13

VenueOmega

ISSN-L0305-0483

Languageen

Citations43

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.omega.2021.102415

openalex_workW3118387293

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