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Mobile banking services quality and its impact on customer satisfaction of Indonesian Islamic banks
16 references·0 citing·38 second hop
Mobile banking services quality and its impact on customer satisfaction of Indonesian Islamic banks (2021)Mobile banking services quality and its i…Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model (2020)Internet banking service qual…Digital payment and banking adoption research in Gulf countries: A systematic literature review (2020)Digital payment and banking a…Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation (2018)Examining the role of trust a…Data security and consumer trust in FinTech innovation in Germany (2018)Data security and consumer tr…Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model (2018)Consumer use of mobile bankin…Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust (2017)Factors influencing adoption …A primer on partial least squares structural equation modeling (PLS-SEM) (2015)A primer on partial least squ…Partial least squares structural equation modeling (PLS-SEM) (2014)Partial least squares structu…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…Internet Privacy Concerns: An Integrated Conceptualization and Four Empirical Studies1 (2013)Internet Privacy Concerns: An…Mobile-banking adoption by Iranian bank clients (2012)Mobile-banking adoption by Ir…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…An empirical examination of initial trust in mobile banking (2011)An empirical examination of i…Integrating TTF and UTAUT to explain mobile banking user adoption (2010)Integrating TTF and UTAUT to …Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Evaluating the Fit of Structu…Customer repurchase intention (2003)Customer repurchase intentionConsumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)How destination image and evaluative factors affect behavioral intentions? 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(2003)Blockchain adoption challenges in supply chain: An empirical investigation of the main drivers in India and the USA (2018)Understanding consumer adoption of mobile payment in India: Extending Meta-UTAUT model with personal innovativeness, anxiety, trust, and grievance redressal (2020)Fuzzy-set Qualitative Comparative Analysis (fsQCA): Guidelines for research practice in Information Systems and marketing (2021)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Research Methods for Business Students (2003)Determining factors in the adoption and recommendation of mobile wallet services in India: Analysis of the effect of innovativeness, stress to use and social influence (2019)Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse (2019)Role of institutional pressures and resources in the adoption of big data analytics powered artificial intelligence, sustainable manufacturing practices and circular economy capabilities (2020)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Common Beliefs and Reality About PLS (2014)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)
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References

  • 2011PLS-SEM: Indeed a Silver Bullet21,614 cited
  • 2015A primer on partial least squares structural equation modeling (PLS-SEM)18,923 cited
  • 2014A primer on partial least squares structural equation modeling (PLS-SEM)12,786 cited
  • 2014Partial least squares structural equation modeling (PLS-SEM)11,717 cited
  • 2003Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures8,974 cited
  • 2010Integrating TTF and UTAUT to explain mobile banking user adoption1,696 cited
  • 2003Customer repurchase intention1,602 cited
  • 2017Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust1,593 cited
  • 2018Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation659 cited
  • 2012Mobile-banking adoption by Iranian bank clients623 cited
  • 2011An empirical examination of initial trust in mobile banking589 cited
  • 2018Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model582 cited
  • 2013Internet Privacy Concerns: An Integrated Conceptualization and Four Empirical Studies1539 cited
  • 2020Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model449 cited

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  • 2020Digital payment and banking adoption research in Gulf countries: A systematic literature review364 cited
  • 2018Data security and consumer trust in FinTech innovation in Germany351 cited
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