A Model of Organizational Knowledge Management Maturity Based on People, Process, and Technology

Abstract

(Forthcoming Journal of Information and Knowledge Management) Organizations are increasingly investing in knowledge management (KM) initiatives to promote the sharing, application, and creation of knowledge for competitive advantage. To guide and assess the progress of KM initiatives in organizations, various models have been proposed but a consistent approach that has been empirically tested is lacking. Based on the life cycle theory, this paper reviews, compares, and integrates existing models to propose a General KM Maturity Model (G-KMMM). G-KMMM encompasses the initial, aware, defined, managed, and optimizing stages, which are differentiated in terms of their characteristics related to the people, process, and technology aspects of KM. To facilitate empirical validation and application, an accompanying assessment tool is also explicated. As an initial validation of the proposed G-KMMM, a case study of a multi-unit information system organization of a large public university was conducted. Findings indicate that G-KMMM is a useful diagnostic tool that can assess and direct KM implementation in organizations.

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