Innovation in Public Services in the Light of Public Administration Paradigms and Service Innovation Perspectives

Abstract

This article addresses the issue of innovation in public services through the prism of the three main paradigms of public administration (i.e. traditional public administration, new public management and new public governance), and of the three main analytical perspectives that structure Service Studies (i.e., assimilation, demarcation and integration). It analyses how the shifts in these paradigms and perspectives converge to highlight, on the one hand, a broad and open concept of innovation (including non-technological innovation) and, on the other hand, interactive and network innovation models.

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