The paper presents a method (TeleMedicine Modularization Method: TM3) that enables telemedicine providers to modularize their services in order to offer customer-centric and tailored telemedicine services (TMS). Modularization which inherits potential benefits such as reuse, faster development, module-wide innovation and rapid reconfiguration is supposed to become crucial for successful service delivery in the heterogeneous, fast growing and highly specific telemedicine market. This complex environment is characterized by the challenge of integrating IT as well as non-IT and highly person-oriented service parts. Based on a case study informed set of criteria, this design science paper introduces the five-phase TM3. Here, the phases of (1) status capturing , (2) decomposition and (3) matrix generation, (4) interface specification and (5) testing as well as its according activities and artifacts are presented. The method is then evaluated using a) application in use and b) a criteriabased evaluation. The paper contributes to theory with the design and evaluation of a novel modularization method (MM) which is suitable for TMS. By presenting TM3, we also extend the body of knowledge in regards to method engineering and support practitioners in providing tailored service offerings to a steadily increasing number of telemedicine stakeholders.
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