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Size and Share of Customer Wallet
16 references·16 citing·42 second hopsampled
Size and Share of Customer Wallet (2007)Size and Share of Customer WalletDefection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models (2006)Defection Detection: Measurin…A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics (2006)A Longitudinal Analysis of Cu…Managing Customer Relationships: A Strategic Framework (2004)Managing Customer Relationshi…Balancing Acquisition and Retention Resources to Maximize Customer Profitability (2004)Balancing Acquisition and Ret…Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Understanding the Effect of C…The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration (2003)The Impact of Customer Relati…Cross-selling through database marketing: a mixed data factor analyzer for data augmentation and prediction (2003)Cross-selling through databas…The Loyalty Effect (2001)The Loyalty EffectManaging Customer-Initiated Contacts with Manufacturers: The Impact on Share of Category Requirements and Word-of-Mouth Behavior (2001)Managing Customer-Initiated C…Discrete Choice Methods with Simulation (2001)Discrete Choice Methods with …Customer Equity: Building and Managing Relationships As Valuable Assets (2001)Customer Equity: Building and…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy (2000)Driving Customer Equity: How …The Value of Purchase History Data in Target Marketing (1996)The Value of Purchase History…Impact of Sales Promotions on When, What, and How Much to Buy (1988)Impact of Sales Promotions on…The New Demographics and Market Fragmentation (1985)The New Demographics and Mark…Winning your customers’ minds and hearts: Disentangling the effects of lock-in and affective customer experience on retention (2022)Winning your customers’ minds…The role of relationship quality and loyalty programs in building customer loyalty (2020)The role of relationship qual…Disentangling the Differential Roles of Warmth and Competence Judgments in Customer-Service Provider Relationships (2020)Disentangling the Differentia…Capturing Marketing Information to Fuel Growth (2020)Capturing Marketing Informati…Governance and Resource‐Sharing Ambidexterity for Generating Relationship Benefits in Supply Chain Collaborations* (2019)Governance and Resource‐Shari…Do life events always lead to change in purchase? The mediating role of change in consumer innovativeness, the variety seeking tendency, and price consciousness (2017)Do life events always lead to…Rejects reduction in a retail bank using Lean Six Sigma (2016)Rejects reduction in a retail…Relationship between sales force reputation and customer behavior: Role of experiential value added by sales force (2015)Relationship between sales fo…Relationship Characteristics and Cash Flow Variability (2013)Relationship Characteristics …IT-Enabled Coordination for Ambidextrous Interorganizational Relationships (2013)IT-Enabled Coordination for A…Unprofitable Cross-Buying: Evidence from Consumer and Business Markets (2012)Unprofitable Cross-Buying: Ev…From Business Intelligence to Competitive Intelligence: Inferring Competitive Measures Using Augmented Site-Centric Data (2011)From Business Intelligence to…Retaining Customers With Shopping Convenience (2009)Retaining Customers With Shop…Managing Dynamics in a Customer Portfolio (2009)Managing Dynamics in a Custom…Does customer satisfaction lead to profitability? (2005)Does customer satisfaction le…Kundenzufriedenheit als Managementherausforderung (2001)Kundenzufriedenheit als Manag…A Logit Model of Brand Choice Calibrated on Scanner Data (1983)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Adoption of Internet banking by Australian consumers: an empirical investigation (1999)Pursuing the Value-Conscious Consumer: Store Brands versus National Brand Promotions (2001)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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(2012)Toward a theory of customer engagement marketing (2016)On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)Measuring Marketing Productivity: Current Knowledge and Future Directions (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)Return on Marketing: Using Customer Equity to Focus Marketing Strategy (2003)Competitive Advantage through Engagement (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Conditional logit analysis of qualitative choice behavior (1972)Specification Tests in Econometrics (1978)Automobile Prices in Market Equilibrium (1995)A latent class model for discrete choice analysis: contrasts with mixed logit (2003)The Mixed Logit model: The state of practice (2003)Conducting Discrete Choice Experiments to Inform Healthcare Decision Making (2008)A Probabilistic Choice Model for Market Segmentation and Elasticity Structure (1989)Measuring Market Power in the Ready-to-Eat Cereal Industry (1998)A Practitioner's Guide to Estimation of Random-Coefficients Logit Models of Demand (2000)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Handling class imbalance in customer churn prediction (2008)Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House (2013)A new hybrid classification algorithm for customer churn prediction based on logistic regression and decision trees (2018)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Talk of the Network: A Complex Systems Look at the Underlying Process of Word-of-Mouth (2001)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)
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References

  • 2001Discrete Choice Methods with Simulation7,780 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development1,490 cited
  • 2001The Loyalty Effect1,406 cited
  • 2003The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration1,163 cited
  • 1988Impact of Sales Promotions on When, What, and How Much to Buy1,052 cited
  • 1996The Value of Purchase History Data in Target Marketing754 cited
  • 2004Balancing Acquisition and Retention Resources to Maximize Customer Profitability751 cited
  • 2000Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy712 cited
  • 2006Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models574 cited
  • 2006A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics524 cited
  • 2001Customer Equity: Building and Managing Relationships As Valuable Assets491 cited
  • 2004Managing Customer Relationships: A Strategic Framework469 cited
  • 2001Managing Customer-Initiated Contacts with Manufacturers: The Impact on Share of Category Requirements and Word-of-Mouth Behavior

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401 cited
  • 2003Cross-selling through database marketing: a mixed data factor analyzer for data augmentation and prediction336 cited
  • 1985The New Demographics and Market Fragmentation329 cited
  • Cited by

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    • 2013IT-Enabled Coordination for Ambidextrous Interorganizational Relationships110 cited
    • 2005Does customer satisfaction lead to profitability?93 cited
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    • 2001Kundenzufriedenheit als Managementherausforderung78 cited
    • 2009Retaining Customers With Shopping Convenience62 cited
    • 2011From Business Intelligence to Competitive Intelligence: Inferring Competitive Measures Using Augmented Site-Centric Data62 cited
    • 2020The role of relationship quality and loyalty programs in building customer loyalty59 cited
    • 2019Governance and Resource‐Sharing Ambidexterity for Generating Relationship Benefits in Supply Chain Collaborations*50 cited
    • 2015Relationship between sales force reputation and customer behavior: Role of experiential value added by sales force50 cited
    • 2022Winning your customers’ minds and hearts: Disentangling the effects of lock-in and affective customer experience on retention46 cited
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