Kalite Yönetiminin Bibliyometrik Analiz Yöntemi ile İncelenmesi

Abstract

The main purpose of this study is to examine the concept of according tothe science mapping technique. Word mining, citation, and bibliometric matching analysis wereperformed on 1,372 articles obtained in the Web of Science database based on the searchstrategy. The basic software used in this study is VOSviewer. Five separate clusters consistingof business principles of quality management in terms of word mining, advantages, anddisadvantages of quality management, quality management criteria, links between qualitymanagement and relationship management, and quality management in the context of ISOstandards headings were determined. Forza, Gunasekaran, Wong, Bhamu, Viadiu, Ghobadian,and Garvare are the most cited authors. In terms of bibliometric coupling analysis, Forza (2002),Wong (2005), Ghobadian (1997), and Bhamu (2014) are authors with strong densities.The mostimportant authors, institutions, journals, and countries for those who would work on qualitymanagement were determined and basic themes were determined. The results of the analysisserve as a guide for both readers and policy developers.

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