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Necessary and sufficient antecedents of customer loyalty to logistics service providers
16 references·0 citing·50 second hopsampled
Necessary and sufficient antecedents of customer loyalty to logistics service providers (2020)Necessary and sufficient antecedents of c…Fuzzy-set qualitative comparative analysis (fsQCA) in entrepreneurship and innovation research – the rise of a method (2017)Fuzzy-set qualitative compara…Embracing Causal Complexity (2016)Embracing Causal ComplexityMoving beyond multiple regression analysis to algorithms: Calling for adoption of a paradigm shift from symmetric to asymmetric thinking in data analysis and crafting theory (2013)Moving beyond multiple regres…Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)Building Better Causal Theori…Antecedents of customer loyalty: An empirical synthesis and reexamination (2011)Antecedents of customer loyal…Third-party logistics: A literature review (2007)Third-party logistics: A lite…Third party logistics: a literature review and research agenda (2007)Third party logistics: a lite…Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)Service quality, relationship…Relationship quality as a predictor of B2B customer loyalty (2006)Relationship quality as a pre…LOGISTICS SERVICE PERFORMANCE: ESTIMATING ITS INFLUENCE ON MARKET SHARE (2003)LOGISTICS SERVICE PERFORMANCE…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France (2001)The impact of switching costs…Logistics Service Quality as a Segment-Customized Process (2001)Logistics Service Quality as …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Relationship Marketing: The Strategy Continuum (1995)Relationship Marketing: The S…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status (2005)Measuring Service Quality in E-Retailing (2006)On the contingent value of dynamic capabilities for competitive advantage: The nonlinear moderating effect of environmental dynamism (2013)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The impact of consumer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: Intermediary trust vs. seller trust (2011)The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands (2014)Forty-five years of Journal of Business Research: A bibliometric analysis (2019)The Behavioral Consequences of Service Quality (1996)"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors (2004)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Comparative fit indexes in structural models. (1990)The effects of relationship quality and switching barriers on customer loyalty (2010)Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model (2011)The impacts of brand experiences on brand loyalty: mediators of brand love and trust (2017)Corruption and Growth (1995)Redesigning Social Inquiry: Fuzzy Sets and Beyond (2008)Homo Heuristicus: Why Biased Minds Make Better Inferences (2009)Addressing Endogeneity in International Marketing Applications of Partial Least Squares Structural Equation Modeling (2018)Fuzzy-set Qualitative Comparative Analysis (fsQCA): Guidelines for research practice in Information Systems and marketing (2021)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Review of Psychometric theory (2nd ed.). (1979)The Social Psychology of Organizations. (1979)Exploration and Exploitation in Organizational Learning (1991)Set-Theoretic Methods for the Social Sciences (2012)Designing conceptual articles: four approaches (2020)The Problem of Non-Response in Sample Surveys (1946)A Critical Comparison of Three Strategies of Collecting Data from Households (1967)Mail Surveys and Response Rates: A Literature Review (1975)Computer Self-Efficacy: Development of a Measure and Initial Test (1995)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Organizational Strategy, Structure, and Process (1978)Research in Organizational Behavior. (1986)A systematic review of sustainable supply chain management in global supply chains (2018)Capturing Causal Complexity: Heuristics for Configurational Theorizing (2020)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys17,460 cited
  • 1999Whence Consumer Loyalty?10,801 cited
  • 2011Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research6,095 cited
  • 2013Moving beyond multiple regression analysis to algorithms: Calling for adoption of a paradigm shift from symmetric to asymmetric thinking in data analysis and crafting theory1,969 cited
  • 2016Embracing Causal Complexity1,187 cited
  • 2006Relationship quality as a predictor of B2B customer loyalty1,134 cited
  • 2001Logistics Service Quality as a Segment-Customized Process1,058 cited
  • 2001The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France889 cited
  • 2007Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty848 cited
  • 2017Fuzzy-set qualitative comparative analysis (fsQCA) in entrepreneurship and innovation research – the rise of a method762 cited
  • 2007Third party logistics: a literature review and research agenda561 cited
  • 2007Third-party logistics: A literature review541 cited
  • 1995Relationship Marketing: The Strategy Continuum540 cited

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  • 2003LOGISTICS SERVICE PERFORMANCE: ESTIMATING ITS INFLUENCE ON MARKET SHARE439 cited
  • 2011Antecedents of customer loyalty: An empirical synthesis and reexamination378 cited
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