SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Giant fight: Customer churn prediction in traditional broadcast industry · Study

ArticleShelves

ArticleGiant fight: Customer churn prediction in traditional broadcast industry

Yixin Li2021

Article2021

Giant fight: Customer churn prediction in traditional broadcast industry

Yixin Li · Bingzhang Hou · Yue Wu · Donglai Zhao · Aoran Xie · Peng Zou

41 citations·0/0 files stored·Journal of Business Research

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer churn and segmentation Customer Service Quality and Loyalty Legal Systems and Institutions

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 41 citations exist upstream.

References

2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies 2005A Strategic Framework for Customer Relationship Management 2003Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development 1999A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction 2000Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior 2008Towards an understanding of the behavioral intention to use 3G mobile value-added services 2006Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models 2002Data mining techniques for customer relationship management

Cited by

2021A Prediction Model of Customer Churn considering Customer Value: An Empirical Research of Telecom Industry in China 2024A Big Data-Driven Hybrid Model for Enhancing Streaming Service Customer Retention Through Churn Prediction Integrated With Explainable AI 2023Hybrid model for profit-driven churn prediction based on cost minimization and return maximization 2022Applying hybrid machine learning algorithms to assess customer risk-adjusted revenue in the financial industry

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2014Predicting customer churn from valuable B2B customers in the logistics industry: a case studyarticle · 11 shared references 2020A Survey on Churn Analysis in Various Business Domainsarticle · 10 shared references 2016Intelligent data analysis approaches to churn as a business problem: a surveyarticle · 8 shared references 2021Swarm intelligence goal-oriented approach to data-driven innovation in customer churn managementarticle · 8 shared references 2019Determining the Intervening Effects of Exploratory Data Analysis and Feature Engineering in Telecoms Customer Churn Modellingother · 7 shared references 2016Developing a prediction model for customer churn from electronic banking services using data miningarticle · 6 shared references

Details

Year2021

Typearticle

Published2021-02-06

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations41

Files0 public / 0

ShelfCustomer churn and segmentation

Identifiers

doi10.1016/j.jbusres.2021.01.022

openalex_workW3127315958

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2023A bagging-based selective ensemble model for churn prediction on imbalanced data

2022Customer Churn Prediction in B2B Non-Contractual Business Settings Using Invoice Data

2022Intelligent Prediction of Customer Churn with a Fused Attentional Deep Learning Model

2024Customer churn analysis using feature optimization methods and tree-based classifiers