SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Linking servicescape and customer engagement: An investigation in the hotel context · Study

ArticleShelves

ArticleLinking servicescape and customer engagement: An investigation in the hotel context

Shuhao Li2021

Article2021

Linking servicescape and customer engagement: An investigation in the hotel context

84 citations·0/0 files stored·International Journal of Hospitality Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Consumer Retail Behavior Studies Customer Service Quality and Loyalty Service and Product Innovation

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 84 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1988Structural equation modeling in practice: A review and recommended two-step approach.2012Principles and Practice of Structural Equation Modeling 1998Principles and Practice of Structural Equation Modeling 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.1974An approach to environmental psychology

Cited by

2023Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands: Moderating investigation of brand reputation 2022Brand attributes, corporate brand image and customer loyalty of Islamic banks in Malaysia 2024Enhancing the hospitality experience: A systematic review of 22 years of physical environment research 2022Customer engagement with service providers: an empirical investigation of customer engagement dispositions

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2021Hotel servicescape and customer citizenship behaviors: mediating role of customer engagement and moderating role of genderarticle · 21 shared references 2019Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter?article · 16 shared references 2022How servicescape unleash customer engagement behaviors through place attachment: an investigation in a non-Western contextarticle · 16 shared references 2021From employee engagement to customer engagement: A multilevel dual-path model of engagement spillover effects in service ecosystemsarticle · 15 shared references 2019Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequencesarticle · 14 shared references 2022How does customer engagement value occur in restaurants?A stimulus-organism-response(S-O-R) perspectivearticle · 14 shared references

Details

Year2021

Typearticle

Published2021-02-16

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations84

Files0 public / 0

ShelfConsumer Retail Behavior Studies

Identifiers

doi10.1016/j.ijhm.2021.102880

openalex_workW3130057263

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2023

Exploring the effects of customers' assessments of a restaurant's atmospherics and emotional assessments on a fine-dining experience and intentions to return

2022Exploring the Impact of Online and Offline Channel Advantages on Brand Relationship Performance: The Mediating Role of Consumer Perceived Value

2022How to Prevent Stress in the Workplace by Emotional Regulation? The Relationship Between Compulsory Citizen Behavior, Job Engagement, and Job Performance

2021Value co-creation and life satisfaction in home-based accommodations (HBOs)