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A Fuzzy Analytic Hierarchy Process (FAHP) Based on SERVQUAL for Hotel Service Quality Management: Evidence from Vietnam
9 references·2 citing·51 second hop
A Fuzzy Analytic Hierarchy Process (FAHP) Based on SERVQUAL for Hotel Service Quality Management: Evidence from Vietnam (2021)A Fuzzy Analytic Hierarchy Process (FAHP)…Stock Investment of Agriculture Companies in the Vietnam Stock Exchange Market: An AHP Integrated with GRA-TOPSIS-MOORA Approaches (2020)Stock Investment of Agricultu…Factors Affecting Tourism Industry and Its Impacts on Global Economy of the World (2020)Factors Affecting Tourism Ind…A Decision Support Model for Financial Performance Evaluation of Listed Companies in The Vietnamese Retailing Industry (2020)A Decision Support Model for …Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty (2016)Integration of standardizatio…Application of fuzzy multi-criteria decision making methods for financial performance evaluation of Turkish manufacturing industries (2011)Application of fuzzy multi-cr…Design and implementation of fuzzy expert system for Tehran Stock Exchange portfolio recommendation (2010)Design and implementation of …Group prioritization in the AHP by fuzzy preference programming method (2003)Group prioritization in the A…SERVQUAL revisited: a critical review of service quality (1996)SERVQUAL revisited: a critica…Fuzzy hierarchical analysis (1985)Fuzzy hierarchical analysisBusiness Customer Satisfaction with B2B Consulting Services: AHP-Based Criteria for a New Perspective (2022)Business Customer Satisfactio…Applying TAM and SERVQUAL to Explore User Experience of MyBEST UBSI (2022)Applying TAM and SERVQUAL to …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service (2002)Service quality models: a review (2005)Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality. (2009)A scaling method for priorities in hierarchical structures (1977)The Analytic Hierarchy Process (1985)Extensions of the TOPSIS for group decision-making under fuzzy environment (2000)A fuzzy approach for supplier evaluation and selection in supply chain management (2005)Global supplier development considering risk factors using fuzzy extended AHP-based approach (2005)CAPITAL ASSET PRICES: A THEORY OF MARKET EQUILIBRIUM UNDER CONDITIONS OF RISK* (1964)Fuzzy sets (1965)Fuzzy sets (1996)A fuzzy rule based expert system for stock evaluation and portfolio construction: An application to Istanbul Stock Exchange (2012)A Hybrid MCDM Approach for Strategic Project Portfolio Selection of Agro By-Products (2017)On the increasing importance of multiple criteria decision aid methods for portfolio selection (2018)Aggregating individual judgments and priorities with the analytic hierarchy process (1998)On the fusion of multi-granularity linguistic label sets in group decision making (2006)Decision Making in a Fuzzy Environment (2007)An approach to group decision making based on interval multiplicative and fuzzy preference relations by using projection (2012)Linguistic intuitionistic fuzzy preference relations and their application to multi-criteria decision making (2018)The Cross-Section of Expected Stock Returns (1992)Application of TOPSIS Technique for Financial Performance Evaluation of Technology Firms in Istanbul Stock Exchange Market (2012)Comparative Analysis of Normalization Procedures in TOPSIS Method: With an Application to Turkish Deposit Banking Market (2014)Application of the TOPSIS and intuitionistic fuzzy set approaches for ranking the life cycle sustainability performance of alternative vehicle technologies (2015)The Behavioral Consequences of Service Quality (1996)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squares structural equation modeling (PLS-SEM) (2015)A study of event quality, destination image, perceived value, tourist satisfaction, and destination loyalty among sport tourists (2019)The Impact of Customer Relationship Management and Company Reputation on Customer Loyalty: The Mediating Role of Customer Satisfaction (2020)What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? 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The Case of Wuhu Ancient City (2024)Managing the Difficulties Female Entrepreneurs Face (2025)Multi‐criteria decision aid in financial decision making: methodologies and literature review (2002)Customer Experience Management in Retailing: An Organizing Framework (2009)Innovation drivers in retail industry (2014)A Hybrid Method of MCDM for Evaluating Financial Performance of Vietnamese Commercial Banks Under COVID-19 Impacts (2021)The Influence of Competitive Advantage on Financial Performance: A Case Study of SMEs in Vietnam (2021)Analyzing the impact of COVID-19 on the financial performance of the hospitality and tourism industries: an ensemble MCDM approach in the Indian context (2022)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)Decision making with the analytic hierarchy process (2008)
this work references cited by second hop

References

  • 1985Fuzzy hierarchical analysis3,443 cited
  • 1996SERVQUAL revisited: a critical review of service quality1,032 cited
  • 2016Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty469 cited
  • 2011Application of fuzzy multi-criteria decision making methods for financial performance evaluation of Turkish manufacturing industries262 cited
  • 2020Factors Affecting Tourism Industry and Its Impacts on Global Economy of the World138 cited
  • 2003Group prioritization in the AHP by fuzzy preference programming method123 cited
  • 2010Design and implementation of fuzzy expert system for Tehran Stock Exchange portfolio recommendation108 cited
  • 2020Stock Investment of Agriculture Companies in the Vietnam Stock Exchange Market: An AHP Integrated with GRA-TOPSIS-MOORA Approaches69 cited
  • 2020A Decision Support Model for Financial Performance Evaluation of Listed Companies in The Vietnamese Retailing Industry36 cited

Cited by

  • 2022Business Customer Satisfaction with B2B Consulting Services: AHP-Based Criteria for a New Perspective16 cited
  • 2022Applying TAM and SERVQUAL to Explore User Experience of MyBEST UBSI4 cited

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