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Application of Kaizen-Kata methodology to improve operational problem processes. A case study in a service organization
15 references·2 citing·47 second hop
Application of Kaizen-Kata methodology to improve operational problem processes. 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References

  • 1989Building Theories from Case Study Research17,437 cited
  • 2007Persuasion With Case Studies4,252 cited
  • 2002Two Decades of Developments in Qualitative Inquiry2,558 cited
  • 1997What is a processual analysis?1,410 cited
  • 2010Lean implementation and its benefits to production industry223 cited
  • 2012Lean Service: A literature analysis and classification164 cited
  • 2009Lean‐kaizen public service: an empirical approach in Spanish local governments138 cited
  • 2010Implementation of Lean‐Kaizen in the human resource service process136 cited
  • 2019Assessment of lean-green practices on the sustainable performance of hotel supply chains133 cited
  • 2011Thoughts on kaizen and its evolution132 cited
  • 2018Continuous improvement project within Kaizen: critical success factors in hospitals71 cited
  • 2017Lean-Kaizen implementation65 cited
  • 2014Redesigning an assembly line through Lean-Kaizen: an Indian case40 cited
  • 2018Toyota Kata as a KM solution to the inhibitors of implementing lean service in service companies28 cited
  • 2015Demystifying the benefits and risks of Lean service innovation: a banking case study26 cited

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Cited by

  • 2023Determining which of the classic seven quality tools are in the quality practitioner’s RCA tool kit30 cited
  • 2023Measuring Impact of Lean Manufacturing Tools for Continuous Improvement on Economic Sustainability14 cited