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Pengaruh Kualitas Layanan, Kualitas Produk, Promosi, dan Harga Normal terhadap Kepuasan dan Loyalitas Konsumen
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Pengaruh Kualitas Layanan, Kualitas Produk, Promosi, dan Harga Normal terhadap Kepuasan dan Loyalitas Konsumen (2021)Pengaruh Kualitas Layanan, Kualitas Produ…Effects of Service Quality, Customer Trust and Corporate Image on Customer Satisfaction and Loyalty: An Assessment of Travel Agencies Customer in South Sumatra Indonesia (2017)Effects of Service Quality, C…Testing the effects of food quality, price fairness, and physical environment on customer satisfaction in fast food restaurant industry (2016)Testing the effects of food q…Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Service quality, consumer sat…Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan (2011)Impact of Customer Satisfacti…An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector (2007)An integrated model of price,…Manajemen Pemasaran Jasa (2006)Manajemen Pemasaran JasaManajemen Pemasaran Jasa (2005)Manajemen Pemasaran JasaManajemen pemasaran jasa (2002)Manajemen pemasaran jasaMarketing Management: A Strategic, Decision-Making Approach (2001)Marketing Management: A Strat…Pengaruh Kualitas Pelayanan, Harga Dan Promosi Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan (2022)Pengaruh Kualitas Pelayanan, …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Impact of Restaurant Experience on Brand Image and Customer Loyalty: Moderating Role of Dining Motivation (2012)An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry (2015)The Relationship between Customer Satisfaction and Customer Trust on Customer Loyalty (2017)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)The influence of airline service quality on passenger satisfaction and loyalty (2013)Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector (2014)Impact of service quality and trust on repurchase intentions – the case of Pakistan airline industry (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality (2018)Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank’s customer loyalty (2019)Impact of Service Quality on In-Patients’ Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country (2021)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Whence Consumer Loyalty? 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References

  • 2006Manajemen Pemasaran Jasa1,028 cited
  • 2002Manajemen pemasaran jasa852 cited
  • 2016Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future668 cited
  • 2007An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector397 cited
  • 2011Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan246 cited
  • 2001Marketing Management: A Strategic, Decision-Making Approach242 cited
  • 2005Manajemen Pemasaran Jasa164 cited
  • 2016Testing the effects of food quality, price fairness, and physical environment on customer satisfaction in fast food restaurant industry133 cited
  • 2017Effects of Service Quality, Customer Trust and Corporate Image on Customer Satisfaction and Loyalty: An Assessment of Travel Agencies Customer in South Sumatra Indonesia116 cited

Cited by

  • 2022Pengaruh Kualitas Pelayanan, Harga Dan Promosi Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan26 cited

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