Exploring the wellbeing of ambulance staff using the ‘public value’ perspective: opportunities and challenges for research

Abstract

This paper investigates the problematic nature of ambulance paramedics’ wellbeing and applies the conceptualizations and theoretical perspective of public value (PV) to understand and potentially improve their experience. It synthesizes previous discourse from public accounting and public management and applies it to NHS ambulance services which have been prominent in the response to the Covid-19 pandemic but are currently under-researched in public management literature. The authors suggest a future interdisciplinary research agenda.

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