The role of digitalized information sharing for flexibility capability utilization: lessons from Germany and Japan

Mathias Doetzer · Alexander Pflaum

42 citations0/0 files storedInternational Journal of Physical Distribution & Logistics Management

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Supply Chain Resilience and Risk Management Supply Chain and Inventory Management Quality and Supply Management

Abstract

Purpose Information-sharing and flexibility are considered to be major tools for risk mitigation and supply chain resiliency. However, less light has been shed on the role of information-sharing as an enabler to utilize flexibility capabilities before and after supply chain disruptions. The aim of this paper is to provide indications on how digitalized information-sharing (DIS) enhances flexibility capability utilization. Design/methodology/approach The methodology follows a qualitative approach, including 31 transcribed semi-structured interviews with supply chain experts in Germany and Japan. Findings The findings indicate that DIS supports flexibility capability utilization in pre- and post-disruptive supply chain management. First, the enhancement of estimated transport time accuracy supports rapid supplier and transport mode adjustment. Second, while the effects of DIS in manufacturing are limited without pre-existing flexibility capabilities, steady internal and external DIS utilizes exciting manufacturing flexibility to cope with disruptions beyond production. Third, track and trace technologies enhance the value of shared data and allow flexibility in the form of demand-oriented distribution, but companies unable to adopt technologies can still enhance flexibility capabilities with DIS using the existing infrastructure. Originality/value This paper highlights the essential role of digital information-sharing for flexibility utilization in supply chain risk management. While existing studies engaged with flexibility and information-sharing in supply chain risk management, this study contributes by emphasizing digital information-sharing as a key triggering enabler for flexibility in pre- and post-disruptive phases.

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References

2006Using thematic analysis in psychology 2005Three Approaches to Qualitative Content Analysis 2007Theory Building From Cases: Opportunities And Challenges 2004Five Misunderstandings About Case-Study Research 2012Seeking Qualitative Rigor in Inductive Research 2002Case research in operations management 2003Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms1 2014How Smart, Connected Products Are Transforming Competition

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