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The Role of Electronic Customer Relationship Management (E-CRM) In Improving Service Quality
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The Role of Electronic Customer Relationship Management (E-CRM) In Improving Service Quality (2021)The Role of Electronic Customer Relations…Brand experience anatomy in retailing: An interpretive structural modeling approach (2015)Brand experience anatomy in r…METODE PENELITIAN Kuantitatif, Kualitatif dan R&D (2014)METODE PENELITIAN Kuantitatif…Customer relationship management and value creation as key mediators of female-owned MSMEs’ market performance (2025)Customer relationship managem…Electronic Customer Relationship Management (E-CRM) and Customer Loyalty (2022)Electronic Customer Relations…Case Study Research: Design and Methods (1984)Case study research: Design and methods (1986)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand experience and consumers’ willingness-to-pay (WTP) a price premium: Mediating role of brand credibility and perceived uniqueness (2018)Customer engagement in the service context: An empirical investigation of the construct, its antecedents and consequences (2019)The influence of brand experience and service quality on customer engagement (2019)An approach to environmental psychology (1974)Estimating Nonresponse Bias in Mail Surveys (1977)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Service as business logic: implications for value creation and marketing (2011)Global value chains: A review of the multi-disciplinary literature (2020)Dampak Pandemi COVID-19 terhadap Perekonomian Indonesia (2020)The Influence of 4C (Constructive, Critical, Creativity, Collaborative) Learning Model on Students’ Learning Outcomes (2021)Jenis-Jenis Penelitian Dalam Penelitian Kuantitatif dan Kualitatif (2023)
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References

  • 2014METODE PENELITIAN Kuantitatif, Kualitatif dan R&D14,594 cited
  • 2015Brand experience anatomy in retailing: An interpretive structural modeling approach132 cited

Cited by

  • 2022Electronic Customer Relationship Management (E-CRM) and Customer Loyalty22 cited
  • 2025Customer relationship management and value creation as key mediators of female-owned MSMEs’ market performance6 cited

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