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Predicting Airline Passenger Satisfaction with Classification Algorithms

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References

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2008Customer satisfaction factors of mobile commerce in Korea215 cited
2017An empirical analysis of customer satisfaction in international air travel

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151 cited

2019Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention115 cited

2009Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines111 cited

2019Understanding Customer Experience and Satisfaction through Airline Passengers’ Online Review95 cited

Cited by

2022A Deep Learning Approach to Analyze Airline Customer Propensities: The Case of South Korea29 cited