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A short review on queuing theory as a deterministic tool in sustainable telecommunication system
7 references·0 citing·26 second hop
A short review on queuing theory as a deterministic tool in sustainable telecommunication system (2021)A short review on queuing theory as a det…Six sigma versus lean manufacturing – An overview (2020)Six sigma versus lean manufac…A Study of Waiting And Service Costs of A Multi-Server Queuing Model In A Specialist Hospital (2012)A Study of Waiting And Servic…Optimizing daily agent scheduling in a multiskill call center (2009)Optimizing daily agent schedu…The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)The Modern Call Center: A Mul…Statistical Analysis of a Telephone Call Center (2005)Statistical Analysis of a Tel…Designing a Call Center with Impatient Customers (2002)Designing a Call Center with …Computer Networks and Systems: Queueing Theory and Performance Evaluation (1990)Computer Networks and Systems…Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Proceedings of the 2002 Winter Simulation Conference (2002)Dimensioning Large Call Centers (2004)Foundations and Implications of a Proposed Unified Services Theory (2006)Stochastic Modeling and the Theory of Queues (1989)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)Forecasting: theory and practice (2022)The measurement of experienced burnout (1981)Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior (2011)Personnel scheduling: A literature review (2012)Department of Labor (1941)Simulation Modeling and Analysis. (1983)Simulation modeling and analysis (1999)Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models (2012)Operations Research (OR) in Service Industries: A Comprehensive Review (2013)Multi-skilling in scheduling problems: A review on models, methods and applications (2020)Six Sigma programs: An implementation model (2009)Lean manufacturing and sustainable performance: Trends and future challenges (2018)Analysis and modeling the enablers of Green Lean Six Sigma implementation using Interpretive Structural Modeling (2019)The impact of Lean Six Sigma practices on supply chain resilience during COVID 19 disruption: a conceptual framework (2021)Mediating Role of Green Supply Chain Management Between Lean Manufacturing Practices and Sustainable Performance (2022)Optimising Changeover through Lean-Manufacturing Principles: A Case Study in a Food Factory (2022)A Short Introduction to Queueing Theory (1999)Discrete-time multiserver queues with geometric service times (2003)Bibliography on G-networks, negative customers and applications (2010)
this work references cited by second hop

References

  • 2005Statistical Analysis of a Telephone Call Center804 cited
  • 2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research747 cited
  • 2002Designing a Call Center with Impatient Customers576 cited
  • 1990Computer Networks and Systems: Queueing Theory and Performance Evaluation309 cited
  • 2009Optimizing daily agent scheduling in a multiskill call center136 cited
  • 2020Six sigma versus lean manufacturing – An overview67 cited
  • 2012A Study of Waiting And Service Costs of A Multi-Server Queuing Model In A Specialist Hospital40 cited

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