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The level of digital transformation affecting the competitiveness of banks
10 references·5 citing·52 second hop
The level of digital transformation affecting the competitiveness of banks (2021)The level of digital transformation affec…Improving Financial Service Innovation Strategies for Enhancing China’s Banking Industry Competitive Advantage during the Fintech Revolution: A Hybrid MCDM Model (2019)Improving Financial Service I…Digital banking, customer experience and bank financial performance (2018)Digital banking, customer exp…Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)Internet banking service qual…Financial institutions using social media – do consumers perceive value? 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(2022)Transforming banking: Examining the role of AI technology innovation in boosting banks financial performance (2024)Impact of website attributes on customer engagement in banking: a solicitation of stimulus-organism-response theory (2020)Customer Experience in Fintech (2021)Customer experience in digital banking: a review and future research directions (2022)
this work references cited by second hop

References

  • 2013Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application1,442 cited
  • 1987Testing For "Monopoly" Equilibrium1,369 cited
  • 2016Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty455 cited
  • 2018Digital banking, customer experience and bank financial performance297 cited
  • 2011Assessing Competition with the Panzar-Rosse Model: The Role of Scale, Costs, and Equilibrium296 cited
  • 2016Examining the key dimensions of mobile banking service quality: an exploratory study195 cited
  • 2019Improving Financial Service Innovation Strategies for Enhancing China’s Banking Industry Competitive Advantage during the Fintech Revolution: A Hybrid MCDM Model173 cited
  • 2015Internet banking and customer satisfaction in Pakistan112 cited
  • 2015The Impact of Internet Banking on the Performance of Romanian Banks: DEA and PCA Approach98 cited
  • 2016Financial institutions using social media – do consumers perceive value?96 cited

Cited by

  • 2023Digital Financial Inclusion: COVID-19 Impacts and Opportunities72 cited
  • 2024Bank digital transformation, bank competitiveness and systemic risk37 cited
  • 2024Evaluating end‐users' digital competencies and ethical perceptions of AI systems in the context of sustainable digital banking17 cited

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  • 2023Spatial Spillover Effect of Digital-Finance-Driven Technology Innovation Level Based on BP Neural Network14 cited
  • 2022Digital Transformation: The Challenges for Manufacturing and Service Sectors12 cited