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Evaluating Library Service Quality of College Libraries: The Perspective of a Developing Country
5 references·5 citing·37 second hop
Evaluating Library Service Quality of College Libraries: The Perspective of a Developing Country (2021)Evaluating Library Service Quality of Col…Evaluating library service quality of University of Kashmir: a LibQUAL+ survey (2019)Evaluating library service qu…Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia (2018)Using SEM-PLS to assess users…Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library (2015)Surveying Users' Perception o…Measuring service quality in public and private sector university libraries of Pakistan (2012)Measuring service quality in …Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Experiences, purposes, satisfaction and missing library services as predictors of library information services provision: A case study (2023)Experiences, purposes, satisf…Assessing the quality of services at an academic library (2023)Assessing the quality of serv…A Bibliometric Review of Leadership Literature in Library and Information Science Profession, 1959–2022 (2023)A Bibliometric Review of Lead…Global research on library service quality: a bibliometric analysis and knowledge mapping (2021)Global research on library se…Assessment of Service Quality of Libraries in Higher Educations: A Review (2021)Assessment of Service Quality…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Nature and Determinants of Customer Expectations of Service (1993)Users’ Hierarchical Perspectives on Library Service Quality: A “LibQUAL+” Study (2001)Use of ServQUAL in the Evaluation of Service Quality of Academic Libraries in Developing Countries (2014)Hospitality Students’ Perception of College Library Service Quality: Importance- Performance Analysis (2018)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Determining Sample Size for Research Activities (1970)Research methods for business: A skill building approach (1993)Modelling digital library success using the DeLone and McLean information system success model (2017)Achieving university libraries user loyalty through user satisfaction: the role of service quality (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The partial least squares approach for structural equation modeling. (1998)Partial least squares structural equation modeling (PLS-SEM) (2014)Using the HOT-fit model to predict the determinants of E-learning readiness in higher education: a developing Country’s perspective (2019)Effects of service quality on satisfaction in Eastern University Library, Bangladesh (2020)Refinement and reassessment of the SERVQUAL scale. (1991)How far are the public university libraries in Bangladesh meeting students' expectations? – An analysis of service quality through LibQUAL+ core items (2020)Unveiling the research pattern and trends in library service quality studies: A meta-narrative review (2021)Statistical bibliography or bibliometrics (1969)Forty-five years of Journal of Business Research: A bibliometric analysis (2019)Tracking the research trends in the library and information science: a case study of India (2022)RETRACTED: Exploring the landscape of big data applications in librarianship: a bibliometric analysis of research trends and patterns (2024)Juran's Quality Control Handbook (1990)Evaluation : methods for studying programs and policies (1997)LibQUAL+: Service Quality Assessment in Research Libraries (2001)Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality (2002)Library Impact Data Project: Looking for the Link between Library Usage and Student Attainment (2013)The evaluation of quality of library services (2025)User’s Satisfaction with School Library Services: A Case of Selected Government-Aided Secondary Schools in Uganda (2025)Leadership for the twenty-first century (2005)Theory and Practice of Leadership (2006)Bibliometric Methods in Management and Organization (2014)A framework for planning academic library spaces (2016)Environmental education in public libraries (2023)
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References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 2015Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library63 cited
  • 2018Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia48 cited
  • 2019Evaluating library service quality of University of Kashmir: a LibQUAL+ survey34 cited
  • 2012Measuring service quality in public and private sector university libraries of Pakistan34 cited

Cited by

  • 2021Global research on library service quality: a bibliometric analysis and knowledge mapping28 cited
  • 2023Assessing the quality of services at an academic library20 cited
  • 2023A Bibliometric Review of Leadership Literature in Library and Information Science Profession, 1959–202213 cited
  • 2023Experiences, purposes, satisfaction and missing library services as predictors of library information services provision: A case study3 cited
  • 2021Assessment of Service Quality of Libraries in Higher Educations: A Review1 cited

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