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A study on the Ishikawa's original basic tools of quality control in South American companies: results from a pilot survey and directions for further research
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(1984)Two-component models of socia…Determining which of the classic seven quality tools are in the quality practitioner’s RCA tool kit (2023)Determining which of the clas…Quality Is Free: The Art of Making Quality Certain (1979)Out of the Crisis (1982)Quality, productivity, and competitive position (1982)The implementation of an ISO 9000 quality system (2001)Empirical assessment of ISO 9000 related management practices and performance relationships (2007)A resource dependence theory perspective of ISO 9000 in managing organizational environment (2010)What is total quality control the japanese way (1985)MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT (1994)Total Quality Management: Empirical, Conceptual, and Practical Issues (1995)Components of successful total quality management (2005)Lean, six sigma and lean sigma: fads or real process improvement methods? (2008)The support of Quality Management to sustainable development: a literature review (2016)Questionnaire Design, Interviewing and Attitude Measurement (1993)The Revised CONSORT Statement for Reporting Randomized Trials: Explanation and Elaboration (2001)Assessing health status and quality-of-life instruments: Attributes and review criteria (2002)"Any other comments?" Open questions on questionnaires – a bane or a bonus to research? 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(1990)Web Surveys (2000)Web Surveys versus other Survey Modes: A Meta-Analysis Comparing Response Rates (2008)Testing management theories: critical realist philosophy and research methods (2010)Explaining Rising Nonresponse Rates in Cross-Sectional Surveys (2012)Increasing web survey response rates in innovation research: An experimental study of static and dynamic contact design features (2012)The Psychology of Survey Response (2000)Online Data Collection: Strategies for Research (2004)To mix or not to mix data collection modes in surveys. 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References

  • 1984Two-component models of socially desirable responding.3,011 cited
  • 2004Selecting, designing, and developing your questionnaire1,084 cited
  • 2008Response rate and measurement differences in mixed-mode surveys using mail, telephone, interactive voice response (IVR) and the Internet851 cited
  • 2008Web Survey Methods: Introduction561 cited
  • 2019Conducting Online Surveys485 cited
  • 2000TQM as a management system consisting of values, techniques and tools438 cited
  • 2014Social media recruitment and online data collection: A beginner’s guide and best practices for accessing low-prevalence and hard-to-reach populations.268 cited
  • 1996Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification194 cited
  • 2005The use of quality management tools and techniques: a study of application in everyday situations168 cited
  • 1995Using quality tools and techniques successfully157 cited
  • 2003Survey and case investigations on application of quality management tools and techniques in SMIs151 cited
  • 2018Top ten reasons for process improvement project failures100 cited
  • 1997The implementation of quality management tools and techniques: a study93 cited
  • 2017Using Facebook and LinkedIn to Recruit Nurses for an Online Survey91 cited

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  • 2001Total quality management in UK service organisations: some key findings from a survey89 cited
  • 2006Classification and application of problem solving quality tools82 cited
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    • 2023Determining which of the classic seven quality tools are in the quality practitioner’s RCA tool kit30 cited