THE EFFECT OF MOTIVATION TOWARDS EMPLOYEE PERFORMANCE FOR CAFE WORKERS IN MEDAN

Daniel Cassa Augustinus · Cindy Febiola Halim

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Employee Performance and Management Employee Performance and Motivation Employee Performance and Leadership

Abstract

Marriott Cafe is a part of JW Marriott Hotel Medan which is the first and only International five-star luxury hotel in Medan and is managed by Marriott International. As the brand holds: service excellence is one of the most vital factors to the hotel’s success, it gradually trains its entire staff to ensure a high level of service is received by all guests. Based on the theory and the experience of the writer duringinternship at the company, the intention of this research is to find out about “The Influence of Motivation on Employee Performance at Marriott Cafe in Medan”. The main purpose of this research is to find out whether motivation influences employee performance. The quantitative research method with descriptive approachis used in this research to describe the current condition at the research objectby using online questionnaire with interval scale to develop a hypothesis. The number of samplesis from the population, 46 people. However, due to the limited time and condition faced recently, the returned number of questionnaire data is 38 people. The result of this research shows that motivation has 48.6%influence on employee performance. The remaining 51.4% is affected by other variables outside this research. The result of the hypothesis with t-test proved that the null hypothesis is rejected, and the alternative hypothesis is accepted which means that there is a relationship between motivation and employee performance. In conclusion, motivation and employee performance have a strong correlation and motivation positively and significantly influences employee performance. This research is useful for the company to have an insight into the subject discussed, and further research is required. Keywords: Hospitality Management, Motivation, Employee Performance

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References

2016When Job Performance Is All Relative: How Family Motivation Energizes Effort and Compensates for Intrinsic Motivation 2019The Influence of Quality of Work Life on Employees’ Performance with Job Satisfaction and Work Motivation as Intervening Variables in Star-Rated Hotels in Ubud Tourism Area of Bali 2015THE IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCE IN THE ELECTRONICS INDUSTRY IN CHINA 2018The effect of interpersonal communication skills and work motivation on performance of marketing employee 2015Impact of Employee Motivation on Organizational Performancein Oil and Gas Sector of Pakistan

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