An analysis of high staff turnover at Namibia Roads Authority

Abstract

ENGLISH SUMMARY : The objectives of the research were to investigate how labour turnover is affecting service delivery at the Roads Authority and to make recommendations on strategies to mitigate high staff turnover at the Roads Authority Namibia. The study employed a descriptive research design and quantitative as well as qualitative research methods. Questionnaires were administered to the management, supervisors, and general staff of the Roads Authority Namibia. The questionnaires received a response rate of 100%, which helped to extract information pertaining to the research study. The research results indicated that there is high labour turnover due to inconsistent remuneration policies, challenging working conditions, and perceptions of unfair dismissal policies, amongst others. The effects of high labour turnover were identified as low productivity, loss of employee morale, inability of the organisation to meet its goals and objectives. A substantial number of employees agreed that the organisation has implemented limited strategies to retain skilled labour and this characterised as decreasing organisational effectiveness. However, the respondents suggested that the Roads Authority should implement the following strategies to mitigate the high turnover: create a conducive environment for job satisfaction, improve on employee relationship, recognise and give feedback to employees and provide competitive remuneration. Nonetheless, there is need for further research on ways to retain employees at Roads Authority Namibia.

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