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Citizen Relationship Management (CiRM): passado, presente e futuro de um conceito emergente
15 references·1 citing·52 second hop
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References

  • 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review15,354 cited
  • 2014Bibliometric Methods in Management and Organization7,468 cited
  • 2017Citation-based clustering of publications using CitNetExplorer and VOSviewer2,677 cited
  • 2013A Comparison between Two Main Academic Literature Collections: Web of Science and Scopus Databases1,930 cited
  • 2019The public value of E-Government – A literature review965 cited
  • 2015A Framework for Guiding and Evaluating Literature Reviews553 cited
  • 2006Customer Relationship Management: from Strategy to Implementation365 cited
  • 2009Modelos organizacionais e reformas da administração pública198 cited
  • 2007Trajetória recente da gestão pública brasileira: um balanço crítico e a renovação da agenda de reformas150 cited
  • 2010Creating Public Value in E‐Government: A Public‐Private‐Citizen Collaboration Framework in Web 2.0130 cited
  • 2008Governança e new public management: convergências e contradições no contexto brasileiro80 cited
  • 2013A hybrid fuzzy group ANP–TOPSIS framework for assessment of e-government readiness from a CiRM perspective78 cited
  • 2015Citizen satisfaction survey as a tool of citizen relationship management of local government in Slovakia22 cited
  • 2012Customer Relationship Management: Proposed Framework from a Government Perspective Times

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  • 2022Da administração pública burocrática à gerencial17 cited
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    • 2022How do public service users see public institutions? Development and validation of the public brand personality scale4 cited