Goal Equivocality and Joint Account of Meaning Creation in an Enterprise System Program

Abstract

Enterprise systems (ES) integrate global goals for the organization and local goals for functional subunits. An organization must arrive at a goal set that directs ES implementation. Constructive controversy theory provides direction for methods that arrive at an integrated system solution when original goals may be equivocal. Data from 142 organizations confirm such approaches are effective. The results contribute to our understanding of how ES implementations face goal equivocality and derive a resolution process.

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