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Modelling and simulation of a telephone call center

4 references·3 citing·25 second hop

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References

2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
2005Statistical Analysis of a Telephone Call Center804 cited
2002Queueing Models of Call Centers: An Introduction323 cited
2001Managing uncertainty in call centres using Poisson mixtures163 cited

Cited by

2015Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers27 cited
2015Optimal scheduling in call centers with a callback option23 cited
2006Modeling and Optimization Problems in Contact Centers21 cited

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