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Industrial Valuation of Hotels’ Operation in Pagadian City, Philippines
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Industrial Valuation of Hotels’ Operation in Pagadian City, Philippines (2021)Industrial Valuation of Hotels’ Operation…THE QUALITY OF HUMAN RESOURCES – A REQUEST FOR HOTEL INDUSTRY DEVELOPMENT. A THEORETICAL APPROACH (2013)THE QUALITY OF HUMAN RESOURCE…The Impact of Social Media on Lodging Performance (2012)The Impact of Social Media on…Customer Loyalty And The Impacts Of Service Quality:The Case Of Five Star Hotels In Jordan (2010)Customer Loyalty And The Impa…Human Resource Management for the Hospitality and Tourism Industries (2007)Human Resource Management for…Assessing tourist behavioral intentions through perceived service quality and customer satisfaction (2006)Assessing tourist behavioral …Tourism and Statistics (2005)Tourism and StatisticsExploring international tourists' perceptions of hotel operations by using a modified SERVQUAL approach – a case study of Mauritius (2004)Exploring international touri…Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Customer loyalty in the hotel…Customer Satisfaction Measurement Practice in United Kingdom Hotels (1998)Customer Satisfaction Measure…Introduction to organizational behavior (1991)Introduction to organizationa…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Research methods for business: A skill building approach (1993)The Behavioral Consequences of Service Quality (1996)Analysis of the Antecedents of Customer Loyalty of Telecommunication Industry in Ghana: The Case of Vodafone (Ghana) (2010)The Impact of Service Quality, Customer Satisfaction and Loyalty Programs on Customer's Loyalty: Evidence from Banking Sector of Pakistan. (2012)Effects of Service Quality, Customer Trust and Corporate Image on Customer Satisfaction and Loyalty: An Assessment of Travel Agencies Customer in South Sumatra Indonesia (2017)Destination image (2002)Residents’ attitudes to tourism: a longitudinal study of 140 articles from 1984 to 2010 (2012)Bibliometrics of social media research: A co-citation and co-word analysis (2017)Sustainable Tourism in the Open Innovation Realm: A Bibliometric Analysis (2019)Strategic Management and Marketing in the Service Sector (1984)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions (2008)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort (2007)The effects of cognitive, affective, and sensory attributes on hotel choice (2013)Measuring service quality in mid-scale hotels (2015)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The effects of perceived authenticity, information search behaviour, motivation and destination imagery on cultural behavioural intentions of tourists (2010)From tourist motivations to tourist satisfaction (2013)Measuring Tourists’ Emotional Experiences (2014)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Turnover functionality versus turnover frequency: A note on work attitudes and organizational effectiveness. (1986)The impact of technological support on groups: An assessment of the empirical research (1989)Threat, cohesion, and group effectiveness: Testing a social identity maintenance perspective on groupthink. (1992)“One size doesn't fit all” (2010)Low-Wage Work in the Wealthy World (2010)Work–leisure conflict and its associations with well-being: The roles of social support, leisure participation and job burnout (2014)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Understanding Relationship Marketing Outcomes (2002)The impact of social media reviews on restaurant performance: The moderating role of excellence certificate (2016)Electronic word of mouth and hotel performance: A meta-analysis (2018)The impact of positive emotional experiences on eWOM generation and loyalty (2018)
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References

  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 2000Customer loyalty in the hotel industry: the role of customer satisfaction and image1,231 cited
  • 2006Assessing tourist behavioral intentions through perceived service quality and customer satisfaction396 cited
  • 2012The Impact of Social Media on Lodging Performance255 cited
  • 2004Exploring international tourists' perceptions of hotel operations by using a modified SERVQUAL approach – a case study of Mauritius241 cited
  • 1991Introduction to organizational behavior233 cited
  • 2007Human Resource Management for the Hospitality and Tourism Industries187 cited
  • 2010Customer Loyalty And The Impacts Of Service Quality:The Case Of Five Star Hotels In Jordan126 cited
  • 2005Tourism and Statistics120 cited
  • 1998Customer Satisfaction Measurement Practice in United Kingdom Hotels57 cited
  • 2013THE QUALITY OF HUMAN RESOURCES – A REQUEST FOR HOTEL INDUSTRY DEVELOPMENT. A THEORETICAL APPROACH5 cited

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