Article2012

Konsep pengendalian mutu

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Management Systems and Quality Improvement Management and Optimization Techniques Advanced Statistical Process Monitoring

Abstract

Buku ini menjelaskan bagaimana suatu barang atau jasa yang dihasilkan menjadi suatu produk yang bermutu dan mengembangkan konsep pengendalian (kontrol) terhadap suatu proses hingga manjadi barang atau jasa yang layak digunakan.

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2019Pengaruh Kualitas Pelayanan Terhadap Kepuasan Penumpang Menggunakan Jasa Angkutan Penyeberangan PT. ASDP Indonesia Ferry (Persero) Cabang Sibolga

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