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Predicting Next Touch Point In A Customer Journey: A Use Case In Telecommunication
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Predicting Next Touch Point In A Customer Journey: A Use Case In Telecommunication (2021)Predicting Next Touch Point In A Customer…Concept Drift Detection Of Event Streams Using An Adaptive Window (2019)Concept Drift Detection Of Ev…A Process Mining Based Model for Customer Journey Mapping (2017)A Process Mining Based Model …Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Practical Bayesian Optimization of Machine Learning Algorithms (2012)Practical Bayesian Optimizati…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Fuzzy Mining – Adaptive Process Simplification Based on Multi-perspective Metrics (2007)Handling Concept Drift in Process Mining (2011)Dealing With Concept Drifts in Process Mining (2013)On Enabling GDPR Compliance in Business Processes Through Data-Driven Solutions (2020)DARWIN: An online deep learning approach to handle concept drifts in predictive process monitoring (2023)Machine learning-based detection of concept drift in business processes (2025)Taking the Human Out of the Loop: A Review of Bayesian Optimization (2015)A Tutorial on Bayesian Optimization (2018)Recurrent Neural Networks for Time Series Forecasting: Current status and future directions (2020)CJM-ab: Abstracting Customer Journey Maps Using Process Mining (2018)Challenges and Opportunities for Use of Smart Materials in Designing Assistive Technology Products with, and for Older Adults (2021)Process mining and customer journey mapping in healthcare: Enhancing patient-centred care in stroke rehabilitation (2024)
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References

  • 2012Practical Bayesian Optimization of Machine Learning Algorithms6,690 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2019Concept Drift Detection Of Event Streams Using An Adaptive Window37 cited
  • 2017A Process Mining Based Model for Customer Journey Mapping33 cited

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