Enhancing of Users’ Satisfaction with Circulation Policies in Public University Libraries in Nigeria

Abstract

The purpose of this study is to determine the enhancement of users’ level of satisfaction with circulation policies in public university libraries in Nigeria. A descriptive survey was adopted for the study. The population comprised all the undergraduate registered users of the university libraries in North Central Zone of Nigeria. The stratified random sampling technique was used to draw a sample of 600 registered library users for the study from four university libraries of which, 562 were retrieved from the users who were in the library. A total of seven research questions were raised and seven hypotheses formulated to guide the study. A self constructed questionnaire entitled; “Enhancing of Users’ Satisfaction with Circulation Policies in Public University Libraries in Nigeria Questionnaire” (EUSCPPULNQ) was the instrument used for the data collection. The data collected were analysed by using mean and standard deviation to answer the research questions, while z-test statistical technique was to test the formulated hypotheses at 0.05 level of significance. Findings revealed that Federal universities had moderate mean in the level of satisfaction with library opening hours than State owned universities; The study also revealed that there was no significant difference between Federal and State universities in users’ level of satisfaction with library holdings, borrowers’ cards, loan periods, fines and reservation. There was no significant difference between Federal and State owned universities except in user’s level of satisfaction with library opening hours. Finally, it was recommended that public university libraries in Nigeria should extend their opening hours on Sundays to make the users more satisfied with opening hours on that day.

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