Developing an Environmental Management System for Evaluating Green Casino Hotels

Fan Cheong · Younghee Lee

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Environmental Sustainability in Business Quality and Management Systems Sustainable Building Design and Assessment

Abstract

In the field of tourism, casino hotels consume considerable energy and water resources. They differ from general hotels due to their specific features; consequently, the environmental practices of casino hotels differ from those of general hotels. Thus, the application of a general hotel’s environmental management system (EMS) to a casino hotel is not suitable. To this end, in this study we developed an EMS for green casino hotels in Macau. We selected the casino hotel EMS indicators from ISO 14000 and nine representative green hotel evaluation systems. We additionally employed the Delphi method to determine the preliminary EMS evaluation framework. Based on our findings, indicators in 10 dimensions were identified and prioritized according to their relative importance and feasibility. The EMS developed in this study provides management suggestions for governments, hoteliers, and consumers to improve environmental management.

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2009Application of the Theory of Planned Behavior to green hotel choice: Testing the effect of environmental friendly activities 2013Developing an extended Theory of Planned Behavior model to predict consumers’ intention to visit green hotels 2018Big data in tourism research: A literature review 2010An investigation of green hotel customers’ decision formation: Developing an extended model of the theory of planned behavior 2002Corporate environmentalism: the construct and its measurement 2011Tourism and water use: Supply, demand, and security. An international review 2010Are lodging customers ready to go green? An examination of attitudes, demographics, and eco-friendly intentions 2001The development of indicators for sustainable tourism: results of a Delphi survey of tourism researchers

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