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Colour blind: Investigating the racial bias of virtual reference services in English academic libraries
16 references·7 citing·50 second hop
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References

  • 2007Racial microaggressions in everyday life: Implications for clinical practice.5,563 cited
  • 2004Are Emily and Greg More Employable Than Lakisha and Jamal? A Field Experiment on Labor Market Discrimination4,498 cited
  • 2009Understanding and using the Implicit Association Test: III. Meta-analysis of predictive validity.3,257 cited
  • 2009The SAGE encyclopedia of qualitative research methods1,703 cited
  • 2006Implicit Bias: Scientific Foundations903 cited
  • 2015In Pursuit of Antiracist Social Justice: Denaturalizing Whiteness in the Academic Library133 cited
  • 2017On "Diversity" as Anti-Racism in Library and Information Studies: A Critique115 cited
  • 2005Reference service to international students: A field stimulation research study69 cited
  • 2019Low Morale in Ethnic and Racial Minority Academic Librarians: An Experiential Study53 cited
  • 2016Is the need for mediated reference service in academic libraries fading away in the digital environment?52 cited
  • 1995Is traditional reference service obsolete?48 cited
  • 2013Shall We Get Rid of the Reference Desk?41 cited
  • 2006Isn't Being a Librarian Enough?36 cited
  • 2006Are virtual reference services color blind?33 cited
  • 1995Traditional reference is dead, now let's move on to important questions

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31 cited
  • 2003The Reference Interview: Why It Needs to Be Used in Every (Well, Almost Every) Reference Transaction31 cited
  • Cited by

    • 2024Understanding information literacy among doctoral students: An ILDoc model and assessment tool13 cited
    • 2023Diversifying, decentering and decolonising academic libraries: a literature review13 cited
    • 2021Beyond lip service: A call for research-informed services for Black and African-American students4 cited
    • 2023Gender and racial bias in email reference services3 cited
    • 2023Learning from a Distance2 cited
    • 2022Are Virtual Reference Services Color and Gender Blind? Service Equality Revisited1 cited
    • 2024Footed in the information deep: Research frameworks for (re)claiming and (re)storing heritage-based knowledge competencies in information professionals1 cited